Vaccine Key Customer Leader - AZ/NV

MSD•Phoenix, PA

8d•Hybrid

About The Position

The Vaccine Key Customer Leader (VKCL) is the primary our company vaccines point of contact for strategically assigned key private and public sector customers within a designated market. The VKCL leads vaccine growth strategy for the assigned ecosystem(s), key accounts, engages C‑/D‑suite, senior clinical and operational leaders, and drives measurable business performance and customer experience. The role coordinates cross‑functional our company teams (field and HQ) to ensure implementation and pull‑through at clinic/health system/provider level while proactively identifying growth opportunities and compliant solutions to competitive threats.

Requirements

BA/BS
Minimum of five (5) years experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry
Minimum of two (2) years experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations
Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders
Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures, and disciplines
Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization
Self-motivated with the ability to perform with a high level of independence
Innovative thinking and exceptional business acumen, analytical and problem-solving skills
Proficient in Microsoft Excel, PowerPoint, Word and Outlook
Valid Driver's License
25% Travel
Account Management
Contract Management
Customer Needs Analysis
Data Analytics
Financial Acumen
Healthcare Trends
Identifying Sales Opportunities
Interpersonal Relationships
Key Account Planning
Sales Target Achievement
Strategic Thinking
Trend Analysis

Nice To Haves

MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health
Minimum of two (2) years experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace)
Recent Local Market and Customer Knowledge
Experience in a strategic or management role in Public Health or Health System/Medical Group
Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities

Responsibilities

Account leadership and strategy Own the vaccine business performance, relationship and customer experience for assigned accounts; develop and execute tailored account plans for each account with measurable objectives.
Identify strategic customers within the geography that present differentiated business opportunities; prioritize accounts and allocate resources accordingly.
Translate deep customer knowledge and market understanding into actionable commercial opportunities and execution.
Cross‑functional Collaboration Collaborate closely with all our company customer-facing colleagues to ensure seamless coordination.
For each assigned account, develop and own a Vaccines account strategy that prioritizes appropriate use of our company vaccines and align the account team to execute that strategy in line with customer needs.
Engage Medical Directors, Medical Affairs, Brand Marketing, Commercial Operations, Legal/Compliance, and other internal partners to deploy appropriate solutions for customers.
Market and product expertise Maintain and apply in‑depth knowledge of the vaccination landscape: immunization schedules, quality measures, reimbursement models, registry systems, school and public health requirements, and factors affecting uptake of vaccines.
Monitor competitor approaches, contracting strategies, and market dynamics; proactively recommend actions to grow or defend business.
Leadership and compliance Provide strong peer leadership, mentoring and coordination across individuals in different reporting lines.
Ensure all activities comply with company policies