Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for our company with assigned large private and public sector customers within their designated market. The VKCL engages with C-/ D-suite customers in assigned accounts and collaborates with the extended company field team to ensure implementation and pull-through at the individual clinic/hospital/provider level. Responsibilities include and are not limited to the following: The VKCL will be accountable for the Vaccines business performance, business relationship and customer experience with assigned customers, coordinating appropriate company resources and personnel to meet the needs of the customer. Actively develops, enhances and applies a deep understanding of assigned customers, the local market healthcare /vaccination ecosystem, and ensuing interplay and translates into potential business opportunities. Demonstrates and applies in-depth knowledge of the vaccination landscape including: vaccination schedule, quality measures, reimbursement processes, key factors affecting uptake, local immunization registries, coalitions, school requirements. Responsible for demonstrating strong collaboration and coordination with all company customer-facing roles. With all assigned accounts, the VKCL will be responsible for building a Vaccines account strategy focused on increasing appropriate use of our company's Vaccines and coordinating the account team execution consistent with the strategy and customer needs. Identifies key vaccine decision-makers and influencers, understands their concerns and priorities, builds trusting relationships that differentiate our company. Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs. Identifies strategic customers within region/geography that afford our company differentiated business opportunities and prioritizes their importance. Stays abreast of competitor approaches and our company's customer contracting strategy; engages appropriate account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business.