Vacation Support Specialist | Work From Home

Destination KnotGA
80d$40,000 - $65,000

About The Position

Destination Knot is a growing travel company passionate about creating unforgettable vacations—from romantic honeymoons and destination weddings to luxury escapes and family adventures. We pride ourselves on offering white-glove service, expert guidance, and a supportive team environment that values both personal growth and client satisfaction. We are looking for a dependable and service-driven Vacation Support Specialist to provide essential assistance to our travel planning team. This remote role is ideal for individuals who are organized, tech-savvy, and eager to work behind the scenes in the travel industry. You’ll play a key part in ensuring our clients have smooth, stress-free travel experiences from beginning to end.

Requirements

  • Excellent organizational and communication skills
  • Comfortable using email, online platforms, and basic spreadsheet tools
  • Prior customer service, administrative, or travel experience is a plus
  • Strong attention to detail and time management
  • Enthusiastic about the travel industry and eager to learn
  • Training is provided—no previous travel certification required

Responsibilities

  • Assist with travel research, quotes, and itinerary preparation
  • Coordinate with travel suppliers to confirm reservations and special requests
  • Track payment deadlines and booking updates
  • Help distribute travel documents, confirmations, and trip reminders
  • Provide exceptional follow-up and support to both clients and advisors
  • Maintain accurate records and client details within CRM tools
  • Support administrative and customer service tasks for travel advisors

Benefits

  • Flexible work-from-home schedule
  • Personalized training and mentorship
  • Eligibility to earn income through client support, special projects, and team performance initiatives
  • Access to travel perks and industry discounts after training
  • Pathways for advancement into planning, sales, or leadership roles
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