Vacation Specialist

Alterra Mountain Company•Sandpoint, ID

11d•$17 - $20•Onsite

About The Position

Thanks for your interest in Schweitzer! We’re a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference! Position Summary: Vacation Specialists assist guests in booking or adjusting all aspects of their Schweitzer vacation as well as answering general resort questions. A strong knowledge of skiing and snowboarding as well as Schweitzer resort products is required. This position is on site and is not available for remote work. This posting is for a talent pool. Applicants may be considered for current or upcoming positions as they become available.

Requirements

Excellent communication skills (both spoken and written) required.
Excellent organizational and time management skills with a high degree of detail.
Strong customer service skills and sales experience.
Minimum education required- High School Diploma or equivalent required
Minimum time in a related position- 2 years of customer service experience required
High proficiency in Microsoft Office (Excel, Teams, and Outlook).
Able to manage multiple software platforms and webpages at one time.
Will sit for up to 8 hours a day
Will wear a headset for up to 8 hours a day.

Nice To Haves

Knowledge of Siriusware, SMS, NICE, Inntopia, and/or RTP preferred.

Responsibilities

Answer phones promptly with a warm and welcoming greeting, seeking to best serve the guests.
Assist guests in pre-purchasing Schweitzer products including, but not limited to, lift tickets, lessons, rentals, season passes, lodging, and other resort activities.
Field inquiries via phone, chat, and email.
Create customized and comprehensive vacation packages for guests while meeting department-wide metrics for revenue, excellent service standards, and goals.
Highly knowledgeable in a wide variety of Schweitzer products and services.
Work is completed in a high-call environment with complex changes being made on a day-to-day basis.
Handle high-stress guest issues and VIP guests with grace and professionalism.
Proficient using a variety of computer applications.
Delivers outbound sales campaigns and courtesy notices as needed.
Other duties as assigned

Benefits

Free Ikon Pass for all eligible employees
Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
Employee housing available in Sandpoint area
Onsite employee childcare available (limited space)
Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, food, lodging, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
401k plan with generous employer match
Paid parental leave of up to 6 weeks for eligible employees
Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
Pro-deal pricing on equipment from top outdoor brands
Bereavement pay
Employee transportation available
Discounted tuition with partner online university for all Alterra Mountain Company employees to further education