Vacation Sales Associate

Ruttger's Bay Lake Resort•Deerwood, MN

About The Position

Ruttger's Bay Lake Resort. Deerwood MN Discover Your Odyssey Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure. Why Odyssey? At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect: Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it. Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating. State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth. Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey. Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change. Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential. Awesome Benefits: Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, along with voluntary life and AD&D coverage. We also offer voluntary accident, critical illness, and hospital indemnity insurance, a 401(k) plan, PTO, and an Employee Assistance Program (EAP). Your well-being is our priority! Your Odyssey Awaits Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written. Work here. Play here. Thrive here. DEPARTMENT: Vacation Sales REPORTS TO: Vacation Sales Manager SUMMARY: Perform outstanding guest service on a daily basis. Maintain interdepartmental lines of communication while interacting with guests and resort staff.

Requirements

Previous hotel-related experience.
Computer/data entry and math skills strongly preferred.
Cash handling experience.
Costumer service experience.
Must be able to pass Ruttger’s background check.
Stand; walk; sit; kneel; lift; push; pull; reach with arms and hands; move objects weighing up to fifty (50) pounds.
The employee must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.
Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

Responsibilities

Follow Star Performance guidelines when answering phone calls, selling room nights, and booking reservations.
Maintain comprehensive knowledge of room types, locations, layouts, rates, and all package plans and benefits.
Monitor reservations email, work email, and guest messaging systems regularly.
Prepare reservation confirmations and add detailed notes as needed.
Schedule and conduct guest room tours upon request.
Maintain extensive knowledge of resort amenities, services, and local area offerings.
Drive additional revenue by offering guests services, activities, rentals, golf, and dinner reservations to guests.
Process reservation modifications and cancellations in accordance with resort policies.
Set up Group and Leisure billing, including advance deposits.
Complete rebook requests according to established policies and procedures.
Perform guest check-in and check-out procedures, including walk-ins and account settlements.
Post charges accurately to guest accounts and demonstrate a clear understanding of guest billing.
Properly handle cash, checks, credit cards, and direct billing requests.
Complete daily shift checklists and required documentation.
Create and issue guest room keys.
Operate POS systems, run daily reports, and balance all transactions.
Issue employee keys and cash banks in accordance with resort policies and procedures.
Assist during emergencies and follow established emergency procedures.
Maintain cleanliness and organization of the lobby and mailroom areas.
Promote positive working relationships and effective communication with guests, coworkers, and all departments.
Perform all other duties as assigned.