Vacancy Control Program Manager

City of New York•New York, NY

About The Position

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE TITLE. The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs. The Supportive Housing and Specialized Services Department provides access to supportive housing and services for NYC’s most vulnerable individuals and families (including some specialized programs involving APS services and survivors of DV) by partnering with community providers and other City Agencies to ensure maximum utilization of all supportive housing units - over 38,000. The department’s mission is to ensure that homeless and at risk of homeless households not only obtain safe, appropriate housing but also maintain long-term stability through coordinated operational, administrative, and support services. The Human Resources Administration (HRA) is recruiting for one (1) Principal Administrative Associate III to function as a Vacancy Control Program Manager, who will: - Monitor the unit status of the roughly 20,000 supportive housing re-rental units where HRA functions as the referral entity. - Daily, collect information regarding pending vacancies, tenant move-ins, move-outs, apartment transfers and off-line units. - Confirm all pending vacancies for contracted portfolio in City’s Coordinated Assessment and Placement System (CAPS), coordinating with provider as needed. - Serve as a liaison between Supportive Housing Providers and the Referral Unit to trouble shoot scheduling client interviews and assist with clarity of the housing interview request. - Coordinate and evaluate various reports from CAPS to identify vacancies, review efficiency of processes and outcomes of the team. - Hold regular supervision meetings with Vacancy Unit staff members. - Coordinate and distribute the work of newly assigned Supportive Housing projects ready for re-rental to the Vacancy staff. - Assign vacancies to VCU staff, conduct the first level review of each vacancy, guides staff, provide technical assistance to housing providers, and work cooperatively with the Referral Team to ensure vacancies are cleared correctly and efficiently. - Train Vacancy Unit staff in the use of CAPS and review staff and housing provider activity using CAPS and a variety of reports. - Conduct/Participate in unit/staff meetings and represent the Vacancy Unit in meetings. - Perform other administrative duties as required.

Requirements

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

Monitor the unit status of the roughly 20,000 supportive housing re-rental units where HRA functions as the referral entity.
Daily, collect information regarding pending vacancies, tenant move-ins, move-outs, apartment transfers and off-line units.
Confirm all pending vacancies for contracted portfolio in City’s Coordinated Assessment and Placement System (CAPS), coordinating with provider as needed.
Serve as a liaison between Supportive Housing Providers and the Referral Unit to trouble shoot scheduling client interviews and assist with clarity of the housing interview request.
Coordinate and evaluate various reports from CAPS to identify vacancies, review efficiency of processes and outcomes of the team.
Hold regular supervision meetings with Vacancy Unit staff members.
Coordinate and distribute the work of newly assigned Supportive Housing projects ready for re-rental to the Vacancy staff.
Assign vacancies to VCU staff, conduct the first level review of each vacancy, guides staff, provide technical assistance to housing providers, and work cooperatively with the Referral Team to ensure vacancies are cleared correctly and efficiently.
Train Vacancy Unit staff in the use of CAPS and review staff and housing provider activity using CAPS and a variety of reports.
Conduct/Participate in unit/staff meetings and represent the Vacancy Unit in meetings.
Perform other administrative duties as required.