VA Switchboard Team Lead

GOODWILL INDUSTRIES OF NORTH LOUISIANA INC • Shreveport, LA

5d • $21 - $21 • Onsite

About The Position

To operate the telephone switchboard and provide customer service and assistance for clients of the VA Medical Center facility. Train VA operators. Fulfill all administrative responsibilities required of the position. Must be available to work within a 24-hour, 7-day-per-week schedule, including some or all city, state, and federal holidays.

Requirements

• Adept communication skills
• Ability to hold team members accountable for performance
• Capable of carrying out responsibilities on time
• Ability to work with a diverse group of people
• Strong administrative, interpersonal, and leadership skills
• High school diploma/GED or equivalent
• Two (2) years of administrative experience
• Valid driver's license
• Access to a vehicle at a moment's notice to meet on-call requests
• Must be able to pass a federal background check to gain physical and logical access to the VA Hospital
• Will be required to pass a driving record assessment
• The federal contract also calls for the position to be filled by someone with a medically certified disability
• Basic computer skills required
• Must be able to navigate Microsoft Word and Outlook
• Must be able to send and receive emails

Nice To Haves

• Previous experience working with switchboards or telecommunications
• Supervision experience

Responsibilities

• Operate the telephone switchboard
• Provide customer service and assistance for clients of the VA Medical Center facility
• Train VA operators
• Fulfill all administrative responsibilities required of the position

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED