VA Switchboard Operator

Liberty Resources • Syracuse, NY

392d • $36,254 - $36,254

About The Position

The Part Time Overnight Switchboard Operator at Liberty Resources will provide essential communication support at the Syracuse VA Medical Center. This role involves operating a computer switchboard console to manage incoming calls efficiently, ensuring that calls are directed to the appropriate offices or extensions with minimal delay. The position is integral to maintaining effective communication within the medical center, especially during overnight and evening hours.

Requirements

• High School Diploma required.
• Previous switchboard operations experience preferred.
• Excellent communication and customer service skills needed.
• Basic knowledge of Medical Center Computer System preferred.
• Ability to maintain a calm and effective manner during emergency situations is required.

Nice To Haves

• Weekend availability: Saturday and Sunday days, or Friday, Saturday, Sunday evenings.

Responsibilities

• Communicate effectively with the customers and staff of the VA Medical Center.
• Possess a thorough knowledge of policies and procedures related to the processing of toll calls and keep appropriate records for verification of telephone bills.
• Assist staff in the processing of work-related long distance calls, FTS calls and toll free calls by providing verbal instruction on the use of the telephone system features/capabilities.
• Maintain a locator file for employees, reflecting the rotating physicians and/or Medical Center staffing changes.
• Handle emergency situations (i.e. fire, Code “A”, disaster-related emergencies) according to established policies and procedures.

Benefits

• Pay: $17.43 per hour, plus Health and Welfare Benefit of $4.93.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED