VA Supervisor

Disability Law Group•Troy, MI

5d•Hybrid

About The Position

The VA Department Supervisor oversees the daily operations, workflow, and quality control of the firm’s Veterans Disability department. This role ensures cases move efficiently through the VA appeals process while maintaining strict accuracy, compliance, and exceptional client service. The VA department currently manages over 1,000 active clients. The Supervisor plays a critical quality-control role, reviewing appeals, monitoring case progress, and ensuring department procedures are foll owed. This position requires strong leadership, operational oversight, and a working knowledge of VA disability law and appeals processes. The Supervisor must be able to quickly adapt to regulatory changes, coordinate department initiatives, and provide clear solutions when challenges arise. The ideal candidate is highly organized, detail-oriented, and proactive in improving systems, workflows, and training within the department.

Requirements

Strong understanding of VA disability appeals process
Leadership experience managing legal or case management teams
High attention to detail and accuracy
Strong project management and workflow organization
Ability to adapt quickly to regulatory changes
Experience with legal case management systems
Data analysis and reporting capabilities

Responsibilities

Supervise the daily operations of the VA department
Monitor case manager workload, workflow and productivity.
Maintain oversight of active VA cases.
Establish clear performance expectations for your team.
Provide leadership, mentorship, and coaching to VA case managers and support staff
Conduct regular performance evaluations.
Identify and implement departmental improvements.
Review appeals and filings prepared by case managers before submission.
Ensure all appeals meet VA procedural requirements and firm quality standards.
Conduct regular audits of case files to identify errors or improvement opportunities.
Develop and deliver training when systemic issues are identified.
Conducting case audits to identify recurring issues.
Hosting training sessions to address trends discovered through audits.
Ensuring accurate case preparation before attorney review or filing.
Create systems to streamline reporting and provide accurate data for decision-making.
Listen to calls and review data regularly to assess performance and predict needs.
Meet weekly with leadership to review data and discuss improvements.
Analyze weekly reports of team metrics and use insights to drive decisions and training.
Monitor changes in VA policies, regulations and appeals procedures.
Quickly develop internal solutions and processes to adapt to regulatory changes.
Communicate updates and operational adjustments to the VA team.
Maintain oversight & draft monthly appeal deadline lists for distribution to the VA team.
Track all VA-related deadlines to ensure timely case progression.
Review work completed by case managers for accuracy and completeness.
Approve time off and flex time requests for department team members.
Update and maintain VA-related forms and templates in Prevail.
Escalate issues to the DOO or firm partners with supporting data and proposed solutions.
Ensure SOPs are upheld and assist with updates and quality reviews.
Support the HR Manager in identifying training needs.
Conduct regular QA reviews to ensure client experience excellence.
Screen candidates and collaborate on hiring strategies.
Support onboarding logistics and provide new hire orientation.
Develop and lead training programs for procedures and tools.
Prepare weekly team reports and analyze performance metrics including caseload movement, appeals progress and staff performance.
Propose and implement data-driven solutions.
Lead team meetings and foster collaboration.
Support a positive and engaged department culture.
Develop training materials and SOPs for department processes.
Host monthly department meetings.
Manage client relationships and escalate issues appropriately.
Coordinate with attorneys and monitor communications.