V104 - Criminal Law & Client Support Associate

Job Duck

75d • $1,015 - $1,100

About The Position

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. We are seeking a warm, empathetic, and detail-oriented Criminal Law & Client Support Associate to be the first point of contact for prospective clients facing criminal charges. This role is vital in creating a welcoming experience and ensuring accurate intake processes that reflect the firm’s dedication to client-centered service. Join a team committed to protecting clients' rights and freedoms. Support a collaborative environment that emphasizes responsiveness, advocacy, and integrity, helping clients through some of their most challenging moments.

Requirements

• High school diploma required; associate’s degree or paralegal certification preferred
• 1–2 years supporting legal, customer service, or administrative roles
• Bilingual in English and Spanish strongly preferred for client and family communication

Nice To Haves

• Basic understanding of criminal law terminology and procedures is a plus

Responsibilities

• A mix of reception and intake: answer and transfer calls, qualify leads, and transfer them to attorneys or sales
• Provide translation services for non-English speaking clients or family members as needed
• Reach out to family members and gather case-related information
• Manage discovery downloads and organize case files efficiently
• Answer incoming calls, emails, and website inquiries promptly and professionally
• Provide clear, compassionate guidance to prospective clients about next steps
• Schedule consultations and confirm appointments with attorneys
• Conduct initial client screenings to gather case details accurately
• Enter client information into the firm’s case management system with high precision
• Prepare intake summaries for attorneys’ review
• Maintain organized digital records and ensure confidentiality standards are followed
• Assist with document uploads, e-signatures, and follow-up communications
• Coordinate with attorneys and staff to facilitate smooth onboarding processes
• Deliver a positive, reassuring first impression for individuals facing criminal charges
• Uphold the firm’s core values of integrity, responsiveness, and discretion

Benefits

• Monthly Compensation $1,015 to $1,100 USD

What This Job Offers

• Education Level: High school or GED