V104 - Client Intake & Administrative Assistant

Job Duck

77d • $1,150 - $1,220

About The Position

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. We are seeking a highly organized and detail-oriented Client Intake & Administrative Assistant to join our team. This role is essential in ensuring a smooth and professional experience for our clients from their first point of contact through the intake process. The ideal candidate is proactive, tech-savvy, and excels in communication and time management.

Requirements

• At least 2 years of proven experience in Customer service and Systems administration or Executive Assistant duties
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Proficiency with email platforms, scheduling tools, and CRM systems
• Ability to work independently and handle confidential information with discretion
• High attention to detail and a proactive approach to problem-solving
• Familiarity with tools like Google Workspace, Calendly, or similar platforms

Responsibilities

• Manage and organize incoming emails, ensuring timely responses and follow-ups
• Answer phone calls, emails, and text messages from clients with professionalism and care
• Respond to client inquiries and provide accurate information about services
• Schedule appointments, consultations, and manage calendars efficiently
• Add new leads to the tracking system and maintain accurate records
• Follow up with leads to ensure timely progression through the intake process
• Schedule and coordinate paid consultations
• File documents accurately and ensure they are saved in the correct locations
• Send reminders for tasks and deadlines to relevant team members
• Assist in organizing case files and maintaining up-to-date client records

Benefits

• Home-based position allowing you to work from the comfort of your own home
• Monthly pay: 1,150 to 1,220 USD
• Schedule: Monday to Friday 08:00AM - 05:00PM EST

What This Job Offers

• Job Type: Full-time