About The Position

As a Client Success Manager, you’ll be the trusted advocate and primary point of contact for clients. Your role is to foster confidence, deliver consistent communication, and ensure clients feel supported at every step. You’ll collaborate with internal teams to keep deliverables on track, celebrate milestones, and create meaningful client relationships. The right person will enjoy building trust, solving problems with empathy, and bringing warmth to both everyday interactions and big-picture updates.

Requirements

  • Minimum 2 years in a client-facing role such as account management, customer success, or hospitality
  • Proven ability to lead client communications and represent client needs internally
  • Self-starter with excellent organization and dependability
  • Strong emotional intelligence and adaptability in fast-paced environments
  • Background in digital marketing or agency settings
  • Familiarity with Facebook Ads, Google Ads, email marketing, or creative production
  • Experience in high-touch service roles like hospitality, events, or concierge services

Nice To Haves

  • Experience with Slack, Asana, Google Workspace, Zoom, Canva, Agency Analytics or other reporting dashboards

Responsibilities

  • Serve as the main point of contact for a portfolio of clients
  • Maintain ongoing communication through email, Zoom, and phone
  • Anticipate client needs and provide proactive updates and solutions
  • Act as a calm, confident partner in moments of both wins and challenges
  • Send a concise 'Four-Minute CEO' email each week highlighting updates and wins
  • Join weekly internal meetings to gather updates from PPC, creative, and strategy teams
  • Coordinate with marketers, strategists, and creatives to keep projects on track
  • Escalate client concerns appropriately and help resolve issues effectively
  • Acknowledge client milestones such as birthdays, holidays, and anniversaries
  • Deliver post-mortem and quarterly strategy reports using provided templates
  • Help translate performance insights into reassuring and actionable updates
  • Participate in Client Account Manager training programs and peer masterminds
  • Contribute to improving processes and creating new templates for the client experience

Benefits

  • Home-based position allowing you to work from the comfort of your own home
  • Monthly Compensation: 1,060 to 1,150 USD
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service