V102 - Community Support Receptionist

Job Duck

83d • $1,015 - $1,100

About The Position

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. We are seeking a warm, organized, and personable Community Support Receptionist to be the welcoming first point of contact for clients, partners, and visitors. This role is critical to maintaining a friendly front office environment that reflects the organization’s commitment to community support, responsive service, and excellence. Join a mission-driven company that plays a key role in funding public services across the U.S. Work in a supportive and efficient environment that values technology, community engagement, and client care, while supporting a team dedicated to broader social impact.

Requirements

• 1–2 years supporting reception or administrative roles
• Experience in legal, financial, or government environments preferred
• Familiarity with CRM Birdeye and VOIP Elevate (a plus)
• Fluency in spoken and written English, professional tone
• Ability to multitask effectively in a fast-paced environment

Nice To Haves

• Excellent active listening and communication skills
• Customer service-oriented with a personable and professional demeanor
• Ability to handle 'rough' callers with tact and empathy
• Critical thinking and proactive attitude
• Willingness to support the team and go above and beyond
• Honest, hardworking, and respectful
• Strong organizational skills and attention to detail
• Comfortable with web platforms, email, and office software
• Discretion and confidentiality with sensitive information

Responsibilities

• Answering phone calls, de-escalating anger, and providing basic information
• Transferring calls to appropriate departments and personnel
• Calling visitors or clients to provide updates about requests or appointments
• Front desk management: greeting visitors, directing inquiries, and handling incoming calls
• Supporting clients, property owners, attorneys, and government representatives with questions and resource navigation
• Administrative tasks: managing mail, scheduling appointments, maintaining office supplies, and internal communications
• Basic data entry and recordkeeping, updating client records in the internal system
• Navigating web platforms for form submissions and information requests

Benefits

• Monthly Compensation: $1,015 to $1,100
• Home-based position allowing you to work from the comfort of your own home

What This Job Offers