V.P., Program Delivery & Client Success

T and T Consulting Services Inc • Falls Church, VA

11d

About The Position

T and T Consulting Services, Inc. (T&T) is seeking a results-driven and customer-centric executive to serve as Vice President of Program Delivery & Client Success. This leader will oversee the company’s portfolio of federal IT programs, ensuring operational excellence, contract performance, and customer satisfaction across all delivery engagements.    As a key member of the executive leadership team, the VP of Program Delivery & Client Success is responsible for driving delivery consistency, optimizing project performance, developing program management talent, and serving as the voice of the customer within the organization. The role requires a strong balance of strategic oversight, hands-on program management expertise, and an ability to foster trusted relationships with federal clients and partners.

Requirements

• 20+ years of experience managing complex federal IT programs; at least 10 years in an executive or senior PMO leadership role.
• Proven record of delivering multi-million-dollar programs across agencies such as NOAA, NIH, DoD, or DHS.
• Strong understanding of federal acquisition regulations, contract management, and performance oversight.
• PMP, PgMP, or DAWIA certification preferred; Agile/DevSecOps familiarity strongly desired.
• Exceptional leadership, communication, and interpersonal skills, with the ability to manage diverse teams and stakeholders.
• Demonstrated success building scalable delivery models and improving program performance through data-driven management.

Responsibilities

• Lead the overall delivery of T&T’s federal IT services portfolio, ensuring programs meet or exceed all contract performance metrics, SLAs, and quality standards.
• Oversee the Program Management Office (PMO) and establish standardized delivery frameworks, reporting cadence, and escalation protocols.
• Ensure consistent delivery practices across contracts within NOAA, NIH, DoD, and other federal agencies.
• Partner with Finance and HR to manage staffing plans, subcontractor performance, and labor utilization.
• Serve as executive sponsor for key federal accounts; maintain strong relationships with contracting officers, CORs, and technical leads.
• Drive client satisfaction through proactive engagement, transparency, and issue resolution.
• Lead quarterly Client Health Reviews, ensuring that lessons learned are applied across the enterprise.
• Collaborate with the VP of Growth & Partnerships to identify opportunities for organic account expansion and recompete positioning.
• Define and monitor performance metrics—on-time delivery, cost variance, quality, customer satisfaction, and employee engagement.
• Partner with the CIO/CTO to align delivery practices with modernization initiatives, DevSecOps, and data-driven insights.
• Implement best practices in Agile program management, risk management, and continuous improvement.
• Lead internal reviews of major programs to ensure alignment with CMMC, ISO, and quality management standards.
• Build and mentor a high-performing program management team, emphasizing accountability, customer orientation, and innovation.
• Develop next-generation program managers through coaching, succession planning, and professional development.
• Foster collaboration between program delivery, BD, operations, and technology teams.
• Promote a culture of inclusion, empowerment, and measurable performance.
• Collaborate with Finance, Contracts, and the COO to ensure each program operates within budget and maintains profitability targets.
• Review monthly P&L, forecasts, and risk assessments with program leads.
• Ensure compliance with DCAA, FAR/DFAR, and agency-specific policies.
• Support accurate pipeline forecasting and resource planning in coordination with BD and PMO.

Benefits

• Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 51-100 employees