vAuto Performance Manager - New York
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The vAuto Performance Manager (PM) is a pivotal role within Cox Automotive, primarily responsible for client retention and utilization, which directly contributes to a sustainable revenue stream in a business model that does not rely on client contracts. The PM is tasked with managing a portfolio of 100 to 140 accounts across various software applications, ensuring that clients achieve a return on investment (ROI) and measurable results from the vAuto systems. This position requires a high level of influence, strategic planning, and decision-making skills, as the PM operates with considerable autonomy in managing accounts and driving client success. In this regional role, which encompasses New York, the PM will leverage extensive knowledge of vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer to effectively manage client progress and results. Building and nurturing strong relationships with clients, including dealers, owners, and decision-makers, is essential. The PM will conduct needs assessments to identify client opportunities and develop strategic action plans to address their needs. Additionally, the PM will identify barriers preventing clients from meeting their business objectives and apply problem-solving skills to creatively overcome these challenges. Regular engagement with clients through onsite visits and virtual meetings is crucial to maintaining relationships and driving valuable insights. The PM will oversee the account launch process, ensuring that all accounts are effectively launched and that customer success is prioritized. The role also involves working with at-risk clients to develop action plans for retention and generating additional revenue by upselling products and services. Participation in product workshops and continuous self-development through product enhancement reviews are also key components of this role, as is the exchange of best practices across the retail sales and performance management teams.
