UX/UI Tools Analyst- Ford Customer Service Division
About The Position
The UX/UI Tools Analyst is part of the FCSD Customer Retention & Uptime Team. Our Mission is to drive innovation in service experiences by deeply understanding customer and dealer needs, optimizing processes, and designing seamless interactions that deliver expectations and foster long-term loyalty through collaborative excellence that provides value to Ford, customers and our dealers. The UX/UI Tools Analyst will support our operational excellence by assisting in developing and implementing our digital tools strategy. The UX/UI Tools Analyst is part of the FCSD Customer Retention & Uptime Team. Our Mission is to drive innovation in service experiences by deeply understanding customer and dealer needs, optimizing processes, and designing seamless interactions that deliver expectations and foster long-term loyalty through collaborative excellence that provides value to Ford, customers and our dealers. The UX/UI Tools Analyst will support our operational excellence by assisting in developing and implementing our digital tools strategy.
Responsibilities
- Build dynamic tool integration tied to Operating Model
- Create tools/dashboards to support Senior Leadership / Functional Team's needs, using Smartsheet tool
- Maintain an accurate record of the project/initiatives/experiences and analytics supporting data integrity, efficiencies and other metrics within the Center of Excellence team
- Work closely with key FCSD PMO teams to ensure dashboard / action plan / objective alignment strategy
- Support dynamic tool bowler integrations
- Know and be able to explain the strategic priorities for specific Bus and/or regions and/or functional teams
- Ability to communicate the various product/experience roadmaps & dashboards & KPIs
- Ability to resolve problems by finding the underlying issues and collaborating on solutions
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What This Job Offers
Job Type
Full-time
Industry
Transportation Equipment Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
