UX/UI Designer

Steampunk-posted 18 days ago
$75,000 - $140,000/Yr
Full-time • Mid Level
McLean, VA
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As a UX/UI Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve complex user experience challenges. You will plan and execute UX initiatives from discovery through interface design; research, prototyping, iteration, visual design, user, usability, and accessibility testing. You will serve as the voice of the customer and make sure their needs are considered and met within a proposed solution.

  • Participate in all aspects of the discovery process to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
  • Conduct workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision
  • Understand the relevance of and how artifacts like journey maps, service blueprints, personas, ecosystem and experience maps fit into crafting the user experience
  • Conduct user research and testing and effectively translate user needs into an implementable digital experience
  • Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
  • Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment
  • Design intuitive, elegant, and accessible interfaces supported through a test and learn process
  • Ensure all deliverables across a variety of projects are produced at the highest quality
  • Ability to obtain a U.S. government Public Trust Security Clearance
  • 4+ years of professional UX and UI experience designing viable solutions for multi-platform digital products
  • Current portfolio demonstrating ideology, methods, tools, skills, and craft
  • Demonstrated experience conducting primary and secondary user-research including user-interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting (for example), and applying those insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design
  • Demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing
  • Knowledge and experience with 508 compliance requirements
  • Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing user stories and story pointing
  • Proficiency in tools like Adobe Creative Suite, Sketch, Figma, Zeplin and other prototyping tools
  • Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
  • Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers
  • A natural curiosity for solving problems coupled with strong analytical skills
  • A collaborative nature with excellent written communication and presentation skills
  • Experience working in a project-based environment
  • Degree or equivalent experience in HCD, HCI, and/or UX design
  • Previous work experience in or with the federal government
  • Previous work experience as a consultant
  • Experience working on a cross-functional Salesforce implementation team
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