The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the CEG you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. This role is part of the Platform Workflows and Platform Expert Services team and will be a functional and technical expert of ServiceNow’s front end technologies. The ideal candidate for this role is passionate about the intersection of human needs and business impact. They thrive in a fluid work environment, are a self-motivated partner, leader and hands-on maker working across a variety of industries, and synthesize diverse perspectives. An exceptional designer OR developer with some capability in the other discipline will also be considered.