UX Researcher

Thales Australia • Lehi, UT

221d

About The Position

ADI Global Distribution is looking for an experienced UX Researcher as an essential member of the growing ecommerce based Digital Experience team. You enjoy conducting multiple kinds of UX Research techniques that uncover insights to help us create simple, elegant, and efficient user-centered experiences that exceed customer needs. If you have a track record of aligning your research with business priorities, driving customer satisfaction, and conducting strategic research for responsive and mobile adoption—all within a growing eCommerce-driven environment—we have a space for you on our UX research team. Please send your resume. If you're passionate about human-centered design, skilled in qualitative and quantitative research methods, and eager to make an impact, we'd love to hear from you!

Requirements

• Minimum of ten years of successful UX Research experience, preferably for an ecommerce product-driven business.
• Understanding of user-centered design (UCD) principles.
• Proficiency in qualitative research and quantitative research (e.g., user interviews, usability testing, ethnographic studies).
• Experience with quantitative research (e.g., surveys, A/B testing, analytics).

Nice To Haves

• Being up to date with the latest UI trends, techniques, and technologies.
• Experience Researching B2C ecommerce websites and apps.
• Significant digital and mobile research experience.
• Able to present research findings and lead stakeholders to the correct solution in a compelling way.
• Ability to solve problems creatively and effectively in a collaborative environment.
• Excellent research skills with sensitivity to user experience interaction across touch points and systems.
• Familiarity with the wireframing and prototyping tool Figma is a plus.

Responsibilities

• Conduct User Research - Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and ethnographic research.
• Analyze User Behavior - Synthesize research findings to identify user needs, pain points, and behavioral patterns that inform design decisions.
• Collaborate with Cross-Functional Teams - Work closely with designers, product managers, developers, and stakeholders to ensure user insights are integrated into product development.
• Develop User Personas & Journeys - Create detailed user personas, journey maps, and workflows to illustrate user experiences and inform design strategies.
• Test Prototypes & Products - Conduct usability testing on wireframes, prototypes, and live products to assess functionality, accessibility, and overall user experience.
• Translate Research into Actionable Insights - Present findings and recommendations to teams through reports, presentations, and workshops.
• Stay Up-to-Date on UX Trends & Best Practices - Keep informed of industry trends, emerging research methods, and evolving user expectations.
• Advocate for the User - Champion user needs within the organization, ensuring a human-centered approach to product and experience development.
• Measure UX Impact - Evaluate the success of design solutions using key performance indicators (KPIs), usability metrics, and post-launch feedback.
• Build & Maintain Research Repositories - Organize and manage research documentation to ensure insights are accessible and reusable across teams.

Benefits

• Comprehensive benefits, including life and health insurance.
• Life assistance program.
• Accidental death and dismemberment insurance.
• Disability insurance.
• Retirement plans.
• Vacation & holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Construction of Buildings
• Education Level: No Education Listed