UX Researcher

Love's Travel Stops & Country Stores • Oklahoma City, OK

120d

About The Position

Welcome to Love's: The UX Researcher is responsible for delivering insights to the most challenging questions in Love’s product and service design. The ideal candidate will uncover what our customers need from our business products by conducting primary research, exploring customer behavior and motivation, and working with Product Owners, Designers, Developers and QA departments in optimizing and developing our product features.

Requirements

• 4-year college degree in Business, Marketing, Economics, Computer Science, HCI, Cognitive Science, Psychology, Information Science or any other related field
• A minimum of 2 years of experience in statistical analysis, qualitative analysis, quantitive analysis, product usability moderating, test method selection and Agile methodology
• Measurable experience in the integration of customer research into a business’s product design practice.
• Proficient with standard industry software and tools e.g. Participate, Dynata, Lookback, Quantilope, Medallia, Qualtrics, SurveyMonkey, UserTesting, UXpressia, Google Analytics, Mixpanel etc.

Nice To Haves

• Knowledge of Microsoft Office, Adobe Creative Cloud, LucidChart, Invision, LookBack, Participate etc.
• Strong verbal and oral communication skills
• Keen attention to detail
• Ability to multi-task
• Strong organization skills
• Flexible, good relationship and self-motivated to take on additional tasks under pressure
• Strong ability to develop and extend brands across multiple platforms

Responsibilities

• Conduct both qualitative and quantitative user research including ethnographic interviews, contextual inquiry, lab and remote usability studies, heuristic evaluations, A/B testing and trend research
• Lead recruiting and scheduling for various testing initiatives
• Establish and promote user research methodologies, best practices and standards as they apply to various product features and timelines
• Collaborate with product owners and the UX team to organize, facilitate and lead in-person and remote user research sessions
• Organize, present, and defend research findings in compelling and creative ways to peers and stakeholders
• Collaborate with other researchers, designers, product managers and developers to resolve user issues
• Prepare data collection materials (e.g., discussion guides), synthesize user research findings, create presentations, personas, task flows, and general documentation of research techniques and processes

Benefits

• Company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees