UX Researcher

Paycom • Oklahoma City, OK

207d

About The Position

At the heart of Paycom's organization beats the Product Department - a driving force committed to speed, precision, and excellence throughout the Product Management Lifecycle. The department ensures both the structured visibility of product roadmaps across the business and the cultivation of customer-centric culture. Within this framework, Paycom's product solutions are organized into portfolios and teams, each led by product experts, managers, and analysts. Within this dynamic environment, the UX Researcher I (UXR I) plays a critical role in supporting user research efforts that inform product decisions and improve the overall user experience. The Product Research team is seeking a researcher to collaborate with senior researchers, product teams, and designers to gather and analyze user insights, helping shape user-centered product strategies. By executing research tasks with guidance, this role develops fundamental research skills and contributes to delivering actionable recommendations that enhance usability, engagement, and customer satisfaction.

Requirements

• Bachelor's degree in human-computer interaction (HCI), psychology, anthropology, cognitive science, design, business, data science, or a related field, or equivalent combination of education and experience
• 0-2 years of experience conducting UX research, usability testing, or related research activities
• Knowledge of qualitative and quantitative research methodologies
• Familiarity with data analysis and visualization
• Fundamental knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)

Nice To Haves

• Experience working in a collaborative, cross-functional environment
• Familiarity with UX research tools (UserTesting, Optimal Workshop, Dovetail, etc.)
• Exposure to product development processes
• Experience working on B2B products
• Experience in using data to answer questions, inform decisions, and solve problems

Responsibilities

• Assist in managing research requests and backlog, collaborating with stakeholders to track, prioritize, and communicate research needs
• Develop research project proposals outlining objectives, methodologies, and expected outcomes with guidance from senior team members
• Plan and execute research projects, ensuring alignment with timelines, objectives, and stakeholder needs, with guidance as needed
• Conduct Voice of the Customer (VoC) research, collecting and analyzing feedback to identify key themes and inform product decisions
• Assist in usability testing, including planning, execution, and analysis, to improve user interactions and experience
• Conduct card sorting and tree testing to support information architecture improvements and enhance navigation and content organization
• Develop research models, such as user journey maps, personas, and workflows, based on research findings, with guidance
• Organize, analyze, and synthesize qualitative and quantitative research data to generate clear, actionable insights
• Create and present research reports that effectively communicate findings and recommendations to stakeholders
• Translate research insights into user-centered product recommendations and support stakeholder alignment on research-driven decisions
• Collaborate with cross-functional teams, including product, design, and development, to integrate research findings into decision-making
• Advocate for research and user-centered design by communicating the value of insights and promoting research-driven improvements
• Support the development and refinement of UX research standards, best practices, and evaluation of emerging trends
• Conduct secondary research and competitive analysis to supplement primary research and provide additional insights, with guidance
• Continuously develop research skills, seek mentorship, and engage in career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree