UX Researcher, Quantitative Analysis

Roku•Santa Monica, CA

2d•$90,000 - $120,000•Hybrid

About The Position

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About The Team The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization. About The Role Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features. For California Only - The estimated annual base salary for this position is between $90,000 - $120,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

Requirements

Proven skills with survey design, quantitative analysis, and experimental designs
Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
Confidence to make recommendations to experiments being run by others
Strong communication, presentation, interpersonal, and analytical skills
Persuasive presentation skills, reporting both qualitative and quantitative data
Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
Ability to support timely communication and connection across multiple time zones
Ability to leverage AI to streamline research processes and deliverables
A passion for researching and understanding people
2-3 years of expertise as a consumer researcher in an industry setting
Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Nice To Haves

Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
Experience with qualitative UX research methods, allowing you to work on other project types as needed

Responsibilities

Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
Being an active collaborator on the design of experimental A/B tests
Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
Collaborate with fellow world-class user researchers internationally and the Director of UX Research