Etsy-posted 7 months ago
$109,000 - $141,000/Yr
Full-time • Entry Level
Remote
Professional, Scientific, and Technical Services

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We are looking for a UX Researcher to join Etsy's newly formed Growth team. In this role, you will be leading research for a workstream within Growth. As a UX Researcher on Etsy's Product Research team, you will work in partnership with product managers, designers, analytics and alongside other researchers to deliver insights that will craft the future of human commerce on Etsy. This is a full-time position reporting to a UX Research Manager. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

  • Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
  • Execute tightly scoped projects with some support from more senior team members
  • Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers
  • Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy's business goals
  • Contribute to Research Team processes and documentation of best practices
  • In-depth understanding of a range of research approaches, balancing speed and precision, with an understanding of modern trends in Web and app design
  • Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
  • You are an engaging storyteller and clear communicator, with the ability to present research findings with a customer-centric perspective
  • You are ambitious, meticulous, and have strong project management skills with an ability to balance multiple projects at a time
  • Experience working in e-commerce
  • Equity package
  • Annual performance bonus
  • Competitive benefits that support you and your family
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