UX Research Manager, Google Home
About The Position
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Google’s UX leaders help define and drive the future of Google design. They create and clarify strategy, conceptualize UX ecosystems in ways that mitigate complexity, and inspire teams to push the boundaries of what’s possible. They possess a clear goal of the future of user experience and have the courage to pursue forward-thinking design. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. You are a thoughtful team leader, manager, expert researcher, and visionary. You'll be responsible for guiding the careers of your team members, working closely with each of them to help them realize their full potential. UX Research Managers are fierce advocates for the people who use our products as well as the members of their teams. You’re an expert at using qualitative research methods such as field studies, interviews, and diary studies to shape product development and influence overall strategy. In this role, you’ll take the time to understand not just the execution side of UX, but also the business aspects of the products we build. You’ll collaborate with leaders of other UX, Engineering, and Product Management teams to create innovative experiences across all of Google’s products, leveraging your passion for brand, craft, and design quality. The Google Home team focuses on hardware, software and services offerings for the home, ranging from thermostats to smart displays. The Home team researches, designs, and develops new technologies and hardware to make users’ homes more helpful. Our mission is the helpful home: to create a home that cares for the people inside it and the world around it.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in an applied research setting, or similar.
- 3 years of experience leading research projects and managing people or teams.
- Experience with customer success metrics.
Nice To Haves
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
- 8 years of experience conducting UX research on products.
- 7 years of experience working with executive leadership (e.g., Director level and above).
- Experience with product roadmaps.
- Experience with Storytelling.
- Experience with surveys.
Responsibilities
- Lead, manage, and evolve a team of passionate quantitative, mixed-methods, and qualitative UX researchers.
- Define long-term research roadmap and ideas for the team's measurement efforts on Google Home, including pre-launch readiness evaluations and post-launch survey metrics.
- Generate critical insights on user needs and behaviors to shape AI strategy on Google Home.
- Own and drive forward high value research programs for devices (e.g., thermostats, cameras, doorbells, smart displays, and speakers).
- Collaborate across multiple research and product teams to deliver a cohesive and positive Google Home experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
