UX Research Manager, AI Model Behavior on Search
About The Position
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Google's UX leaders help define and drive the future of Google design. They create and clarify strategy, conceptualize UX ecosystems in ways that mitigate complexity, and inspire teams to push the boundaries of what's possible. They possess a clear vision of the future of user experience and have the courage to pursue forward-thinking design. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. You are a thoughtful team leader, manager, expert researcher, and visionary. You'll be responsible for guiding the careers of your team members, working closely with each of them to help them realize their full potential. UX Research Managers are fierce advocates for the people who use our products as well as the members of their teams. You're an expert at using qualitative research methods such as field studies, interviews, and diary studies to shape product development and influence overall strategy. In this role, you'll take the time to understand not just the execution side of UX, but also the business aspects of the products we build. You'll collaborate with leaders of other UX, Engineering, and Product Management teams to create innovative experiences across all of Google's products, leveraging your passion for brand, craft, and design quality. In Google Search, we're reimagining what it means to search for information - any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.
Requirements
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in an applied research setting, or similar.
- 3 years of experience leading design projects and managing people or teams.
- Experience developing AI models, including training and evaluations.
Nice To Haves
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
- 7 years of experience working with executive leadership (e.g., Director level and above).
- 5 years of experience managing projects, and working in a large, matrixed organization.
Responsibilities
- Lead a group of researchers in collecting and analyzing data on AI experiences across various products.
- Cultivate a strong team culture and act as a primary coach for team members.
- Establish a decisive user-centered point of view to guide product strategy.
- Guide researchers to translate data into strategic insights that help Search leadership (SVPs, VPs) prioritize critical gaps and opportunities in AI model quality.
- Partner closely with the data science team to triangulate insights from human and machine evaluation programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Web Search Portals, Libraries, Archives, and Other Information Services
Number of Employees
5,001-10,000 employees
