UX Research Intern - Summer 2025

Rocket Companies • Detroit, MI

409d

About The Position

As an intern at Rocket Mortgage, you will play a crucial role in the UX Research team, collaborating closely with other researchers to plan and conduct user research studies. This position emphasizes the importance of understanding user goals, needs, and behaviors through various research methods, while also fostering a culture of continuous learning and collaboration across the company.

Requirements

• Bachelor's degree or master's degree in human-computer interaction (HCI), psychology, anthropology, sociology, or related field
• Knowledge of exploratory research activities such as contextual inquiry, ethnography, and diary studies
• Knowledge of evaluative research activities such as usability testing, heuristics evaluations, surveys, and clickstream analysis
• Knowledge of facilitating ideation, alignment, and engagement workshops with a variety of disciplines and stakeholders
• Understanding of the mortgage or financial services industry (fintech)

Responsibilities

• Work closely with other UX Researchers to plan and conduct user research studies within a given business area
• Synthesize and share research findings with cross-functional and interdisciplinary teams
• Visualize research into artifacts such as customer journey maps, service blueprints, and personas
• Explore new business areas, research methods, and disciplines

Benefits

• Health benefits for individuals and families
• Support for individual well-being
• Career growth opportunities
• Inclusive workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees