UX Product Management Team Lead

SupplyHouse.com

102d • $110,000 - $135,000

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a UX Product Management Team Lead to join our Product Team. This individual will report into our Director of Customer Experience and oversee a team of Product Managers, driving the vision and strategy for a variety of key development projects. In this position, your leadership is crucial to unlocking customer value while increasing development efficiency and the quality of solutions. If you’re passionate about leading teams and delivering solutions that make a difference, we’d love to hear from you!

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field.
• 5+ years product management experience in eCommerce, retail, or a related field working on customer-facing UI/technology products.
• 1+ year in a product management leadership position and proven experience leading and mentoring others, with a focus on driving engagement and growth.
• Demonstrated success in managing complex projects and adapting strategies to evolving business needs.
• Mastery of Agile methodologies and experience implementing best practices.
• Proficiency in product and project management tools (e.g., Jira, Confluence, Monday, Coda).
• Familiarity with web and app development processes.
• Strong analytical skills with a data-driven approach to decision-making, including experience with behavioral analytics and A/B testing (e.g. Google Analytics, Segment, Amplitude, Mixpanel)

Nice To Haves

• Certified Scrum Product Owner (CSPO) or similar certification.

Responsibilities

• Establishes and communicates a clear product vision, aligning it with company goals, market opportunities, and customer needs.
• Stays informed on industry trends, competitive landscape, customer feedback, user & operational needs, and behavioral analytics to inform product strategy and enhancements.
• Oversees project phasing and the prioritization and grooming of product backlogs, ensuring that features and enhancements are prioritized and delivered effectively.
• Improves and leads adoption of process methodologies, including helping inform meeting cadence and execution on product teams and across product management team.
• Defines documentation standards to drive development efficiency, improve output quality, and build deeper referenceable guides on how products function.
• Drives teamwork across development teams, quality assurance, and project managers to deliver seamless execution of product initiatives.
• Responsible for efficiency of product teams and their timely execution of work against business goals.
• Responsible for quality of product decisions on product teams, alignment to company goals, and stability of solution.
• Defines success metrics for key initiatives and collaborates with the Insights team to track and analyze performance effectively.
• Mentors product managers, fostering their professional growth and functional expertise.
• Actively supports team members’ engagement and career development, working to retain top talent.
• Communicates insights, strategies, progress, and outcomes effectively to senior leadership and cross-functional partners.
• Gathers feedback to help define priorities, project scope, and requirements; filters and communicates inputs back to the team.
• Influences and improves the effectiveness of cross-departmental interactions to ensure shared goals are met.

Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
• Company-provided equipment and one-time $250 work from home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees