UX & Engagement Analyst

DecisionPoint | Cortek

2d•Remote

About The Position

DecisionPoint seeks a UX & Engagement Analyst (Journeyman) to support user experience optimization for Military Community and Family Policy (MC&FP) digital platforms under the MODES III contract. This role supports Task 2 Outreach and Engagement services by evaluating user experience, engagement patterns, and behavior flows across MC&FP digital platforms. The UX & Engagement Analyst identifies friction points, usability issues, and engagement barriers to improve task completion, user satisfaction, and overall engagement outcomes. This position plays a critical role in ensuring MC&FP digital platforms are user centered, accessible, and effective. This position is fully remote. Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Requirements

Candidate must possess a Tier 2 Moderate Risk Public Trust from any federal agency.
Bachelor’s degree in Human Computer Interaction, Psychology, User Experience Design, Behavioral Science, Communications, or a related field.
Minimum of 6 years of experience conducting UX analysis, user research, or engagement analysis.
Experience evaluating digital user experiences and behavior flows.
Experience supporting usability testing and UX optimization initiatives.
Experience supporting federal or public-sector digital platforms preferred.
Experience with UX research and analysis methodologies.
Ability to analyze user behavior and engagement patterns.
Familiarity with usability testing techniques and tools.
Strong analytical writing and documentation skills.
Strong analytical and problem solving skills.
Excellent written and verbal communication abilities.
Ability to translate UX findings into actionable recommendations.
Attention to detail and documentation accuracy.
Ability to collaborate across multidisciplinary teams.
Strong organizational skills and ability to manage multiple concurrent analysis efforts.

Nice To Haves

Experience supporting federal or public-sector digital platforms preferred.
Experience with accessibility evaluation and Section 508 considerations.
Familiarity with digital analytics and visualization tools.
Experience supporting large scale, user facing digital platforms.
Certifications in UX research, usability, or human centered design

Responsibilities

Evaluate user experience, engagement patterns, and behavior flows across MC&FP websites and applications.
Identify usability issues, friction points, and engagement barriers affecting task completion and satisfaction.
Analyze user journeys, interaction paths, and drop off points.
Support usability testing activities and analysis of results.
Provide actionable recommendations to improve navigation, content structure, and engagement outcomes.
Collaborate with digital strategy, content, analytics, and IT teams to inform platform improvements.
Support development of UX and engagement analysis reports, dashboards, and briefings.
Track UX and engagement metrics over time to assess improvement effectiveness.
Ensure findings are clearly documented and aligned with established UX methodologies.
Support continuous improvement of UX evaluation and engagement analysis approaches.