UX Designer

Popular-posted 2 months ago

Full-time • Mid Level

Hybrid • San Juan, NY

Credit Intermediation and Related Activities

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The Web Designer & Developer is the primary owner of Popular Bank's website and digital design execution. This hybrid role blends creative design expertise with front-end development and technical website management. The position ensures the website is visually compelling, technically sound, compliant with accessibility standards, and optimized for marketing performance. The Web Designer & Developer reports to the Digital Marketing Manager and collaborates closely with the Digital & Creative team, Web Operations, various Business Units on ad hoc projects, Compliance, and external vendors (SEO agency, analytics).

Serve as the primary owner of the Popular Bank website, ensuring all content, functionality, and updates are accurate and compliant.
Manage day-to-day website updates including rates, product pages, branch hours, legal notices, and promotional content.
Build, update, and maintain web pages using HTML, CSS, JavaScript, and MODX (or other CMS platforms).
Oversee quality assurance and testing to ensure error-free deployment across desktop and mobile devices.
Conduct regular audits via Siteimprove, providing reports and recommendations to improve accessibility, compliance, and performance.
Collaborate with SEO agency and internal teams to continuously optimize the website for rankings and user experience.
Design and produce landing pages, product graphics, digital banners, social media assets, and campaign visuals.
Create and code responsive email templates and campaigns (Stripo or equivalent).
Ensure consistent branding, accessibility, and UX best practices across all digital channels.
Work directly with marketing teams and business units to translate campaign requirements into effective digital executions.
Use Google Analytics/GA4 to report on website and landing page performance, providing insights for optimization.
Partner with Compliance (via Jira workflow) to ensure all web content and campaigns meet regulatory standards.
Provide metrics, dashboards, and insights to marketing leadership on digital performance.
Act as the central point of contact for website-related needs across the Bank.
Work independently with business stakeholders to recommend best digital solutions.
Coordinate with IT and vendors to resolve technical issues or implement site enhancements.

Bachelor's degree in Web Design, Digital Media, Computer Science, or related field.
5-8 years of professional experience in web design, development, and management.
Strong proficiency in HTML, CSS, JavaScript, and CMS platforms (MODX preferred).
Proven design skills with a portfolio demonstrating campaign, brand, and UX work.
Hands-on experience with Siteimprove, SEO, Google Analytics/GA4, and email design tools (e.g., Stripo, or similar).
Solid understanding of WCAG accessibility standards (2.1 AA or higher).
Experience collaborating with compliance/legal review teams, preferably in regulated industries (financial services a plus).
Strong problem-solving, project management, and communication skills.
Ability to work independently, manage competing priorities, and deliver on tight deadlines.

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