UX Designer, Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

As a Vice President Experience Design in Co-Brand Card, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. In this role, you’ll be responsible for building scalable and composable patterns and frameworks that support our Co‑Brand portfolio. Your success will depend on excellent design craft and strong leadership capabilities. You’ll work closely with Research to clarify customer needs and build a deep understanding of the business to drive outcomes.

Requirements

5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including transformational innovation strategies and 'north star' representations to drive customer-centric decision-making
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and technology stack components and their impact on user experience
Mastery of stakeholder management in a matrixed organization; ability to influence, align, and drive outcomes across diverse teams
Ability to use metrics and data to measure, test, and improve products over time
Strong documentation and storytelling skills; proven ability to align broad stakeholder cohorts around a design vision and shared roadmap
Proven ability to deliver product design at scale, coordinating across teams to gain agreements and resolve blockers

Nice To Haves

Design leadership or managerial experience
Experience in financial services
Experience designing and implementing an end-to-end service design and strategy

Responsibilities

Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion
Collaborate with cross-functional teams to integrate user experience design into product development processes and ensure seamless, customer-centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across platforms and channels
Create scalable design approaches that enable repeatable processes and improve product speed to market
Elevate the design craft of the team by modeling good practices and fostering a culture of learning and respectful critique
Build and maintain strong relationships with stakeholders across a matrixed organization, ensuring alignment and effective collaboration throughout the design process