UX Designer – Sedgwick AI

Sedgwick

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance UX Designer – Sedgwick AI Job Responsibilities · Lead the end-to-end user experience design for AI-powered applications supporting claims, risk, and client servicing workflows. · Design intuitive interfaces for LLM-driven tools, agentic AI assistants, and workflow automation platforms used by adjusters, examiners, supervisors, and clients. · Translate complex AI capabilities such as reasoning outputs, confidence scores, document summaries, and workflow recommendations into clear, actionable UI patterns. · Create user experiences that balance automation with human oversight, ensuring appropriate human-in-the-loop controls. · Design interaction models for conversational AI, structured AI outputs, and multi-step AI-assisted workflows. · Develop wireframes, prototypes, and high-fidelity mockups for AI-enabled dashboards and case management tools. · Conduct user research with claims professionals to understand workflows, pain points, and adoption barriers. · Map end-to-end claims journeys and identify high-impact opportunities for AI augmentation. · Design explainability and transparency components that help users understand AI reasoning and outputs. · Ensure interfaces clearly communicate system limitations, confidence levels, and required human actions. · Collaborate closely with AI engineers to align UX patterns with system capabilities and constraints. · Partner with product managers to define feature requirements and prioritize enhancements. · Develop and maintain a consistent design system tailored to Sedgwick AI platforms. · Create usability testing plans and gather feedback to iteratively refine AI-driven features. · Ensure accessibility, inclusivity, and compliance with enterprise design standards. · Optimize user workflows to reduce clicks, manual rework, and cognitive load. · Design dashboards that surface AI insights, alerts, and workflow statuses in a clear and actionable format. · Document UX guidelines for AI-assisted decision support systems. · Contribute to change management efforts by designing onboarding experiences for AI adoption.

Requirements

Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Interaction Design, or related field.
5+ years of experience designing enterprise software applications.
Experience designing workflows for complex operational environments.
Strong portfolio demonstrating UX work in AI-powered, data-driven, or workflow-intensive applications.
Proficiency in design tools such as Figma, Sketch, or Adobe XD.
Strong understanding of user research methods, usability testing, and journey mapping.
Ability to simplify complex system behavior into intuitive user interactions.
Strong collaboration skills with engineering, product, and operations teams.
Knowledge of accessibility standards and inclusive design principles.
Ability to design interfaces that clearly communicate AI reasoning, automation boundaries, and escalation paths.

Nice To Haves

Experience designing conversational interfaces or AI-assisted user experiences preferred.
Experience designing for regulated industries such as insurance, healthcare, or financial services preferred.

Responsibilities

Lead the end-to-end user experience design for AI-powered applications supporting claims, risk, and client servicing workflows.
Design intuitive interfaces for LLM-driven tools, agentic AI assistants, and workflow automation platforms used by adjusters, examiners, supervisors, and clients.
Translate complex AI capabilities such as reasoning outputs, confidence scores, document summaries, and workflow recommendations into clear, actionable UI patterns.
Create user experiences that balance automation with human oversight, ensuring appropriate human-in-the-loop controls.
Design interaction models for conversational AI, structured AI outputs, and multi-step AI-assisted workflows.
Develop wireframes, prototypes, and high-fidelity mockups for AI-enabled dashboards and case management tools.
Conduct user research with claims professionals to understand workflows, pain points, and adoption barriers.
Map end-to-end claims journeys and identify high-impact opportunities for AI augmentation.
Design explainability and transparency components that help users understand AI reasoning and outputs.
Ensure interfaces clearly communicate system limitations, confidence levels, and required human actions.
Collaborate closely with AI engineers to align UX patterns with system capabilities and constraints.
Partner with product managers to define feature requirements and prioritize enhancements.
Develop and maintain a consistent design system tailored to Sedgwick AI platforms.
Create usability testing plans and gather feedback to iteratively refine AI-driven features.
Ensure accessibility, inclusivity, and compliance with enterprise design standards.
Optimize user workflows to reduce clicks, manual rework, and cognitive load.
Design dashboards that surface AI insights, alerts, and workflow statuses in a clear and actionable format.
Document UX guidelines for AI-assisted decision support systems.
Contribute to change management efforts by designing onboarding experiences for AI adoption.