UX Designer II
About The Position
Job Summary: A UX Designer II defines the customer interactions of our products. She/he owns and executes part of the design strategy for a business or product line. She/he is seen as a critical stakeholder for the design of new products. Responsibilities: Customer (or User) Focus • Works collaboratively with research to help identify opportunities to better understand customer’s needs. • Understands how his/her role impacts customer satisfaction. • Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events. Creative Problem Solving • Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas. • Can generate new ideas by analyzing product data for insights. • Proposes solutions when faced with a new design challenge. • Seeks new ideas from other internal stakeholders. Product Design • Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams. • Works with UX Researcher to understand the user needs. • Collaborate on when to execute usability testing for applicable projects. • Deliver established UCD solutions/processes. • Good interaction design skills and attention to detail. • Introduces new design patterns and style guides. • Can clearly articulate design rationale and concepts Data Driven Analysis & Testing • Proactively uses data to establish key metrics for projects. • Explores data from analytics packages, customer insight or other sources to understand context of research work. • Identifies gaps where data is needed. • Regularly tests design work with users in partnership with UX Research team. • Iterates research methods based on testing and data analysis. Technical Skills • Has a very good knowledge of the tech stack of the organisation. • Understands the nuances of designing for different platforms. • Uses design software (Axure, Sketch, Invsion) to intermediate level. • Builds good working relationships with tech teams. • Uses relevant tools for communicating designs to developers. Competencies: Personal Capability Practices Self-Development • Continually develops depth and breadth in key competencies • Takes concrete actions relating to feedback to improve performance • Actively seeks feedback from others • Understands own strengths and weaknesses and looks for opportunities to build on both Solves Problems and Analyzes Issues • Is able to ask effective questions and collect facts from multiple sources in order to solve problems • Is able to effectively identify and analyze problems and propose solutions • Effectively manages day-to-day issues and problems without intervention Innovates • “Brainstorms“ with others to look for different approaches to current process and tasks • Looks for opportunities to develop new ideas or thinking within own role • Experiments with new ideas as part of role Interpersonal Skills Communicates Powerfully and Prolifically • Demonstrates effective conversational skills, including active listening and questioning • Shares information relevant to own role • Participates in team presentations Collaboration and Teamwork • Encourages co-operation between all members of the team • Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team • Helps people to resolve conflict • Identifies and removes barriers to team performance • Identifies ways for further collaboration across teams Builds Relationships • Establishes rapport with others on the team and across teams • Works effectively with others to get work done • Treats all individuals with respect • Handles difficult situations, minimising conflict Experience (US Only) and Education Suggested Minimum Years of Experience: 4-6 years Critical Experiences (Required for entry into this role): N/A Education to Qualify:
Requirements
- Good interaction design skills and attention to detail.
- Has a very good knowledge of the tech stack of the organisation.
- Understands the nuances of designing for different platforms.
- Uses design software (Axure, Sketch, Invsion) to intermediate level.
- Builds good working relationships with tech teams.
- Uses relevant tools for communicating designs to developers.
- 4-6 years of experience
Responsibilities
- Works collaboratively with research to help identify opportunities to better understand customer’s needs.
- Understands how his/her role impacts customer satisfaction.
- Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
- Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas.
- Can generate new ideas by analyzing product data for insights.
- Proposes solutions when faced with a new design challenge.
- Seeks new ideas from other internal stakeholders.
- Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams.
- Works with UX Researcher to understand the user needs.
- Collaborate on when to execute usability testing for applicable projects.
- Deliver established UCD solutions/processes.
- Good interaction design skills and attention to detail.
- Introduces new design patterns and style guides.
- Can clearly articulate design rationale and concepts
- Proactively uses data to establish key metrics for projects.
- Explores data from analytics packages, customer insight or other sources to understand context of research work.
- Identifies gaps where data is needed.
- Regularly tests design work with users in partnership with UX Research team.
- Iterates research methods based on testing and data analysis.
- Has a very good knowledge of the tech stack of the organisation.
- Understands the nuances of designing for different platforms.
- Uses design software (Axure, Sketch, Invsion) to intermediate level.
- Builds good working relationships with tech teams.
- Uses relevant tools for communicating designs to developers.
- Continually develops depth and breadth in key competencies
- Takes concrete actions relating to feedback to improve performance
- Actively seeks feedback from others
- Understands own strengths and weaknesses and looks for opportunities to build on both
- Is able to ask effective questions and collect facts from multiple sources in order to solve problems
- Is able to effectively identify and analyze problems and propose solutions
- Effectively manages day-to-day issues and problems without intervention
- “Brainstorms“ with others to look for different approaches to current process and tasks
- Looks for opportunities to develop new ideas or thinking within own role
- Experiments with new ideas as part of role
- Demonstrates effective conversational skills, including active listening and questioning
- Shares information relevant to own role
- Participates in team presentations
- Encourages co-operation between all members of the team
- Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
- Helps people to resolve conflict
- Identifies and removes barriers to team performance
- Identifies ways for further collaboration across teams
- Establishes rapport with others on the team and across teams
- Works effectively with others to get work done
- Treats all individuals with respect
- Handles difficult situations, minimising conflict
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match and an Employee Share Purchase Plan
- Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
