UX Designer II

Waystar • Louisville, KY

20h

About The Position

ABOUT THIS POSITION UX Designers at Waystar are responsible for ensuring that the software we create is easy to use, easy to learn, and provides maximum efficiency for the user. Working directly with our energetic and dynamic head of User Experience, you will have the opportunity to be part of a highly effective team and build software you will truly be proud of. WHAT YOU'LL DO Working closely with Product Managers to transform business goals into actionable UX/UI business requirements in line with a user-centered design philosophy Collaborating with Product and Engineering to vet and refine UX/UI requirements Using UX/UI business requirements to develop conceptual wireframes and process flows Creating high-fidelity interactive prototypes when needed (for user testing, communicating requirements, etc) Fully owning design projects within an assigned product area Maintaining in-depth familiarity of features and value of the products within assigned product area Participating in site visits, interviews, and surveys to develop a thorough understanding of our users Using advanced behavioral metrics techniques to find opportunities for improvement Providing UX subject matter expertise within their design pod Providing design and process guidance to help other departments wherever needed ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Requirements

• 2+ years of experience designing business software UX
• Familiarity with emerging technologies, including AI tools
• Bachelor’s degree in HCI, Interaction Design, Graphic Design, a related field, or possessing equivalent experience
• Intermediate knowledge of front-end technologies used to implement designs (HTML, CSS, etc.)
• Natural ability to create and grow relationships between teams and across departments
• Portfolio demonstrating design capabilities and track record of quantifiable results from past projects
• Excellent heuristic usability analysis skills
• Strong requirements-gathering and business analysis skills
• Strong visual, verbal, and written communication skills
• Ability to work in a fast-paced environment - quickly and iteratively, delivering on time
• Excellent organizational skills and attention to detail
• Motivated by solving complex problems

Responsibilities

• Working closely with Product Managers to transform business goals into actionable UX/UI business requirements in line with a user-centered design philosophy
• Collaborating with Product and Engineering to vet and refine UX/UI requirements
• Using UX/UI business requirements to develop conceptual wireframes and process flows
• Creating high-fidelity interactive prototypes when needed (for user testing, communicating requirements, etc)
• Fully owning design projects within an assigned product area
• Maintaining in-depth familiarity of features and value of the products within assigned product area
• Participating in site visits, interviews, and surveys to develop a thorough understanding of our users
• Using advanced behavioral metrics techniques to find opportunities for improvement
• Providing UX subject matter expertise within their design pod
• Providing design and process guidance to help other departments wherever needed

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level