UX Designer - Commercial Banking Platform
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About The Position
Make banking a Fifth Third better®! We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. The User Experience Designer will work closely across the Digital, Design & Innovation, and Customer Experience organization and collaborate with the Lines of Business and cross-functional partners to bring the future of Fifth Third Bank to life. This position is a key member of our User Experience team to ensure our experiences are intuitive and engaging for users, across devices. This includes facilitating a user-centered discovery process, as well as creating information architecture, design concepts and prototypes that deliver on our Universal Experience Principles, providing valuable solutions to our customers. The User Experience Designer is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. This position acts as the liaison between the Risk, Audit and Analytic teams. The designer is accountable for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, the designer achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential duties include working with user experience team members to research, concept and design intuitive experiences that simplify complex functionality. The designer will help facilitate collaborative working sessions within an agile environment, such as design thinking, story mapping and design sprints. They will create recommendations in the form of site maps, user flows, wireframes and interaction-based prototypes for project initiatives. Supporting user research activities, including usability testing, heuristic evaluations and user interviews, is also a key responsibility. The designer will collaborate with a multi-disciplinary team to advocate user needs, as well as understand business goals and technical capabilities, to move forward customer-centric strategies. Finally, the designer will work with development through implementation to ensure the desired user experience is carried through.
