UX Design Manager

Ezyvet

229d

About The Position

We are seeking a B2C experienced and strategic Senior UX Design (UXD) Manager to lead and drive our pet-parent-focused application as part of our Veterinary CRM suite. This role will be responsible for helping to collaboratively drive product vision and execution with your cross-functional partners while ensuring alignment with pet parent needs. As the leader, you will manage a team of talented UX designers, work cross-functionally with product owners (across both pet parent and clinic-facing apps), marketing, and engineering. Additionally, this role will partner with colleagues from practice information management systems (PIMs), ensuring a high-quality experience for both veterinary clinicians and pet parents, helping to improve clinic/pet parent communications.

Requirements

• 6-10+ years of experience in UX design with at least 3+ years in a leadership role, preferably in B2C and SaaS, with veterinary software solutions experience a plus
• Experience in managing and scaling high-performing UX teams
• Strong executive communication skills, with the ability to inspire and manage expectations at both team and stakeholder levels
• Understanding of B2C and B2B2C business models
• Strong analytical skills with a data-driven approach to decision-making
• Passion for building a collaborative, inclusive, and fun team culture that fosters innovation and excellence
• Excellent communication and storytelling abilities to align stakeholders and inspire the team
• Passion for the veterinary industry and a commitment to improving outcomes for veterinarians, pet parents, and companion animals

Responsibilities

• Driving design for features that support high-quality veterinary consultations, helping veterinarians deliver clear, informed, and actionable guidance to pet parents via highly engaging experiences
• Working with UX designers, product ownership, engineering, and UX research, steward interface design and prototyping throughout development, testing, and implementation
• Working with your cross-functional partners, help drive requirements and identify solutions to user workflow challenges
• Build prototypes and simulations of user experiences
• Produce wireframes, customer journey maps, specifications, and other design-related documentation
• Participate in user research and observe usability tests, which are organized and facilitated by UX researchers
• Leverage our design system and other standards resources to document common approaches to UXD
• Incorporate customer research and feedback, market trends to drive long-term success
• Help drive interoperability with PIMs platforms, enabling seamless two-way communication between veterinarians and pet parents
• Maintain a deep understanding of the competitive landscape, helping refine product positioning and differentiation
• Mentor and lead a high-performing team of UX designers, fostering a collaborative, innovative culture
• Set clear goals, objectives, and success metrics for the team, ensuring accountability and growth
• Encourage a customer-centric and data-driven approach to interaction design, leveraging insights to drive intuitive solutions
• Promote cross-functional collaboration and empower the team to take ownership of their product areas
• Develop features that enable veterinarians to provide high-quality guidance for pet parents, ensuring appealing data-driven recommendations and improved pet health outcomes
• Enhance real-time communication capabilities between veterinarians and pet parents, supporting follow-ups, treatment advice, and care continuity
• Work with cross-functional partners to ensure that pet parent communication tools integrate seamlessly into the veterinary workflow, reinforcing trust, education, and proactive pet care
• Manage expectations and communications at all levels - both internal to the team and with cross-company stakeholders, including product teams, engineering teams, and executive leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Educational Services