UX Copywriter - Remote

UnitedHealth Group•Eden Prairie, MN

2d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum Consumer Experience and Digital Product focuses on delivering exceptional digital experiences and building capabilities that enhance consumer satisfaction, engagement and loyalty across various digital touchpoints. Our team is dedicated to leveraging technology, data and design to create seamless, intuitive and accessible experiences that meet consumer needs and preferences. We strive to drive innovation, continuous improvement and excellence in consumer experiences. We’re looking for a UX copywriter who can deliver compelling copy to guide successful user experiences across web and mobile apps for multiple financial products within the Commercial portfolio (Payer and Provider) in Optum Financial. This copywriter will be a subject matter expert for the Payer and Provider businesses, able to elegantly articulate the complex details and nuances required for successful digital experiences. You will be responsible for crafting clear, concise and compelling copy that enhances the usability, accessibility and overall user experience. You will collaborate closely with cross-functional teams, including designers, product managers and researchers, to understand user needs and translate complex concepts into user-friendly language. You must have a passion for storytelling, an understanding of user-centered design principles and a track record of delivering exceptional copywriting that drives user engagement and satisfaction. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

3+ years relevant work experience with a focus on copy development and editing, content strategy and adherence to brand and style guidelines
Solid understanding of UX design principles, usability best practices, and accessibility guidelines
Ability to effectively communicate feedback to UX/UI designers and partner with them to forge solutions

Nice To Haves

Proven ability to receive and incorporate feedback constructively, while also contributing ideas and insights to the design process
Proven excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment
Proven solid presentation and communication skills

Responsibilities

Write user-focused copy for web and mobile products, including calls-to-action text, error messages, tooltips, onboarding flows, notifications and more
Collaborates with design leaders, product, and designers to understand high-level product strategy and feature requirements
Attends kickoff sessions, asks key questions, takes an active role in identifying opportunities and crafts solutions
Works closely with UX/UI design partners to ensure content and design work together to create pixel-perfect end-to-end experiences
Develops copy based on analytics, user research, marketing goals and best practices
Is a self-starter who can work independently, managing timelines and priorities to ensure timely delivery
Contributes to product flows, education materials, product names, navigational nomenclature, terminology, taxonomies and other content
Works closely with content strategists to support current content strategy
Supports design and research with content for user testing, as needed
Is a steward of brand and style guidelines, ensuring content consistency and accuracy
Is a copy and content evangelist; consistently communicates to design, development, product and the business the central role content plays in creating better user experiences and outcomes
Advocates for data-driven decision-making and closely partners with the Data & Analytics and User Research teams
Partners closely with the SEO team and understands best practices for optimization
Stays abreast of latest relevant technology, such as AI writing and editing tools
Participates in team critique sessions and workshops to continuously improve outputs and the user experience as a whole
Is driven to become a subject matter expert and evangelist for our Payer and Provider users