UWC/DWRL Sr. Administrative Associate

University of Texas at Austin

5d • $63,000 • Onsite

About The Position

Serves as senior administrative associate for the University Writing Center (UWC) and the Digital Writing and Research Lab (DWRL) and is responsible for providing comprehensive administrative support to the UWC / DWRL Faculty Director(s) and UWC Sr. Academic Program Coordinator, faculty, staff, Assistant Instructors, writing consultants, and students. Key duties include student recruiting and evaluating UWC writing consultants; day-to-day account management and purchasing for the UWC / DWRL; formulating funding strategies for the UWC / DWRL; managing undergraduate student employees; managing the UWC / DWRL Systems Administrator; and planning short- and long-range goals and projects in the UWC/DWRL aligned with department/college strategic plans.

Requirements

• At least 3 years of clerical experience, including one year of experience at either the Administrative Assistant or the Administrative Associate level with a Bachelor's Degree.
• Experience in higher education program administration or program coordination.
• Superior interpersonal skills.
• Experience providing superior customer service.
• Excellent written and oral communication skills.
• Excellent time-management skills and attention to detail.
• Professional demeanor with tact and respect at all times.
• Demonstrated experience working with various populations.
• Familiarity with Office 365 Suite, Workday, Define, Jotform forms, Filemaker, or similar platforms.
• Strong data and account management skills.
• Experience in a fast-paced environment while maintaining excellent customer service.
• Experience with staff training and selection processes.
• Ability to learn new technology quickly.
• Demonstrated leadership, flexibility, and professionalism.
• Strong project coordination skills, including planning, organizing, and managing resources.
• Ability to multi-task, operate successfully under high-pressure situations.
• Ability to work efficiently, accurately, and flexibly in a fast-paced environment.

Nice To Haves

• Experience working with UT students, faculty, and staff.
• Demonstrated creative and analytical thinking.
• Experience with project management.
• Experience with university writing centers.
• Familiarity with writing in multiple disciplines.
• Experience planning events.
• Familiarity with university policies and procedures.
• Multilingual.
• Experience in a supervisory/manager capacity.

Responsibilities

• Communication and Liaison: Communicates with the Department of Rhetoric and Writing (DRW) through regular meetings with the DRW Department Manager, ensuring strong relationships with stakeholders, including colleagues, student staff, and service users. Serves as the UWC / DWRL liaison for administrative matters, maintaining communication with the College of Liberal Arts (CoLA), departments, and external agencies. Manages communication channels such as listservs and Slack.
• Financial Management: Oversees day to day financials for the UWC / DWRL, including management of budgets, accounts, purchasing, and accounts payable. Processes payment and transfer documents and handles travel reimbursements in the UWC / DWRL. Generates detailed budget reports and provides financial analyses to support strategic planning and decision-making for the UWC / DWRL.
• Undergraduate and Graduate Student Employment Management: Each semester, initiates business processes for undergraduate and graduate writing consultants in the UWC and DWRL Lab Coordinators, including — recruitment, onboarding, and offboarding activities; adherence to university policies and employment regulations; and training on workplace standards, institutional policies, and professional responsibilities. Maintains accurate and confidential personnel records for all UWC undergraduate and graduate writing consultants and contributes to strategic planning and reporting initiatives. Oversees scheduling and staffing of undergraduate and graduate writing consultants to ensure effective operational coverage.
• Facilities Management: Oversees building maintenance and care for DWRL spaces and serves as the primary contact for DWRL initiatives.
• Collaboration and Compliance Assurance: Collaborates with teams and departments, including PCL Library Operations, DRW faculty, and the Office of Graduate Studies. Ensures that student employees understand and comply with University protocols, workplace standards, and employment requirements. Oversees building maintenance for UWC spaces and serves as the primary contact for UWC initiatives.
• Data Collection and Reporting: Assists with organizing and compiling information for all reports (including the annual reports) in the UWC / DWRL. Supports assessment initiatives by maintaining records, visualizing data for annual reports using Power BI, and developing assessment forms for student and faculty use. Oversees administrative tasks, including maintaining timekeeping records and coordinating the annual reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees