UW 403 (b) Supplemental Retirement Program (SRP) Administrator

University of Wisconsin Oshkosh•Madison, WI

29d•$86,100 - $101,100•Hybrid

About The Position

This position serves as a Benefit Program Manager under the administrative direction of the Chief Investment Officer, Executive Director of Trust Funds, and is responsible for management and administration of the Universities of Wisconsin 403(b) Supplemental Retirement Program for all employees, as well as retired or terminated employees of the Universities of Wisconsin. The Universities of Wisconsin 403(b) Supplemental Retirement Program has approximately 23,800 participants with program assets as of 12/31/2024 exceeding $3.6 billion, under contracts with 2 current recordkeepers and more than 8 frozen providers. The position provides primary support to the Universities of Wisconsin 403(b) Supplemental Retirement Program Advisory Committee appointed by the Universities of Wisconsin President. This position directs the operations of the Universities of Wisconsin 403(b) Supplemental Retirement Program, develops and coordinates benefits communication efforts, enhances administrative procedures and liaises with key stakeholders in support of accurate and timely delivery of information on the Program. This position also supervises and trains the UW 403(b) SRP Benefits Specialist and the UW 403(b) SRP Assistant (Administrative Assistant II), trains benefits administrators across the Universities Wisconsin, and provides performance feedback to the providers (recordkeepers) in the Program. Extensive external and internal coordination and communication, research and policy analysis and program administration are the primary expectations of this position.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Three (3) years of progressively responsible experience in retirement plan administration or benefits management.
Working knowledge of 403(b), 401(k), or 457 plan compliance, contributions, distributions, loans, and recordkeeping processes.
Experience coordinating with third-party administrators (TPAs), vendors, and payroll systems
Experience in supervising staff, including recruiting, hiring, training, assigning and monitoring work, and providing performance feedback.
Advanced skills in Microsoft Office (primarily Excel, PowerPoint, and Word).
Advanced interpersonal skills including advanced oral and written communication skills.

Nice To Haves

Master's degree in Human Resources, Business, or related field.
Five (5) years of direct experience administering 403(b) or other defined contribution retirement plans in a large, complex organization.
Relevant certifications, such as CEBS, RPA (Retirement Plans Associate), Qualified 401(k) Administrator (QKA), or similar.
Experience with vendor management, investment options, plan design and compliance issues, and correction procedures (e.g., VCP, EPCRS, SCP).
Experience serving on or working with a board, such as nonprofit or community boards.
Experience in higher education.
Knowledge of state and federal laws and regulations and policies.

Responsibilities

Manages the UW 403(b) Supplemental Retirement Program, which includes managing and leading all Request for Proposal initiatives and monitoring vendor compliance with the Service Level Agreements.
Serves as a subject matter expert to Office of Trust Funds, Universities of Wisconsin Human Resources and benefits professionals, UW Service Operations, and Universities of Wisconsin employees regarding complex retirement program information, policies, procedures, and best practices.
Assess, research, interpret, and resolves complex benefits issues in accordance with federal, State of Wisconsin, and UWs contracts, policies, regulations, and laws.
Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of two full-time equivalent (FTE) employees.
Develops, implements, and evaluates operational work plans to align with strategic initiatives and unit objectives, identifies opportunities for improvement, and makes recommendations to leadership.
Serves as a unit liaison to internal and external stakeholders providing organizational information and representing the interests of the unit.
Oversee the development and implementation of educational programs (workshops, webinars, and online and printed material) to assist employees in gaining knowledge to plan for a financially secure retirement.
Develop a strategy to increase participation in the Program and oversee the implementation of these initiatives.
Research and write educational articles, brochures, and handouts for employees.
Oversee the maintenance and enhancement of UW 403(B) SRP information on the website.
Serve as main liaison to the UWs and the UW 403(b) SRP investment companies.
Remain current on emerging best business practices and trends for section 403(b), 457, and other retirement plan types nationwide.
Develop and maintain networks with comparable program administrators to seek advice, share information and bring ideas for programmatic improvement to the UW 403(b) Supplemental Retirement Program.
Evaluate and recommend subscriptions to professional journals, list serves and professional organizations that will enhance program administration and professional development.

Benefits

Universities of Wisconsin employees receive an excellent benefits package.
To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees or University Staff Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information.

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