Utilization Specialist
About The Position
Cross Creek Hospital in Austin, TX is looking to add a Utilization Specialist to our team! This role is 100% onsite. Cross Creek Hospital is an acute inpatient psychiatric hospital that is highly accredited and provides services to Adolescent, Adult, Geriatric, Detox and Partial Hospitalization patients. We specialize in providing comprehensive and compassionate treatment for individuals who are struggling with mental health issues and substance use disorder (SUD) concerns. The Utilization Specialist is responsible for proactively monitoring utilization of services for patients to optimize reimbursement for the facility.
Requirements
- Required Education: High school diploma or equivalent.
- Experience: Clinical experience is required, or two or more years' experience working with the facility's population.
- CPR and de-escalation and restraint certification required (training available upon hire and offered by facility.
Nice To Haves
- Preferred Education: Associate's, Bachelor's, or Master’s degree in Social Work, Behavioral or Mental Health, Nursing, or a related health field.
- Previous experience in utilization management is preferred
- Preferred Licensure: LPN, RN, LMSW, LCSW, LPC, LPC-I within the state where the facility provides services; or current clinical professional license or certification, as required, within the state where the facility provides services.
- First aid may be required based on state or facility requirements.
Responsibilities
- Act as liaison between managed care organizations and the facility professional clinical staff.
- Conduct reviews, in accordance with certification requirements, of insurance plans or other managed care organizations (MCOs) and coordinate the flow of communication concerning reimbursement requirements.
- Monitor patient length of stay and extensions and inform clinical and medical staff on issues that may impact length of stay.
- Gather and develop statistical and narrative information to report on utilization, non-certified days (including identified causes and appeal information), discharges and quality of services, as required by the facility leadership or corporate office.
- Conduct quality reviews for medical necessity and services provided.
- Facilitate peer review calls between facility and external organizations.
- Initiate and complete the formal appeal process for denied admissions or continued stay.
- Assist the admissions department with pre-certifications of care.
- Provide ongoing support and training for staff on documentation or charting requirements, continued stay criteria and medical necessity updates.
- Perform other functions and tasks as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
51-100 employees
