Utilization Review Intake Specialist (PST hours)
About The Position
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future. The Full-Time Utilization Review Intake Specialist performs clerical/administrative duties in the utilization management division. This position offers flexibility and is ideal for candidates looking for reduced hours while making an impact within the team. Weekend availability is required.
Requirements
- Strong written and verbal communication skills
- Ability to manage high volumes of customer service calls
- Proficient in Microsoft Excel, Word and Outlook
- Ability to organize, prioritize, and multitask in a fast-paced/deadline driven environment
- Demonstrate ability to work independently with excellent judgment
- Accurate data entry skills (40wpm
Nice To Haves
- Associate degree preferred in business, management, or related field
- Prior experience in customer service and/or medical background
- Prior insurance and/or claims background
- Prior experience in a medical front office or hospital patient intake, medical claims processing, or an equivalent combination of education and experience
Responsibilities
- Answer and route all incoming phone calls
- Provide accurate information to internal and external customers regarding pre-certification process, including gathering demographic, non-clinical, and/or provider data for pre-certification via phone, fax, inter/intranet, and various computer software programs
- Review service requests and manage the requests as efficiently as possible involving the appropriate department as needed
- Perform data entry and maintain complete documentation of case information; assist in document maintenance or revisions; compile monthly reports; maintain logs and files
- Be able to meet productivity, quality and turnaround time requirements on a daily, weekly and monthly basis
Benefits
- Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
- Mental health support and wellness programs designed by experts who get it
- Flexible work arrangements that fit your life, not the other way around
- Retirement planning support to help you build real wealth for the future
- Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
- Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
- Professional development opportunities and clear career progression paths
- Mentorship from industry leaders who want to see you succeed
- Learning budget to invest in skills that matter to your future
- People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
- One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
- We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
- Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable
- Competitive base salary that rewards your success
- PTO policy because rest and recharge time is non-negotiable
- Benefits effective day one—because you shouldn’t have to wait to be taken care of
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
