Utilization Management Nurse Consultant

CVS Health

6d • $26 - $56 • Remote

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Must reside within 45 miles to office locations in New Albany OH, Chandler AZ or High Point NC. Precertification Nurse Case Manager is responsible for reviewing medical records to determine the medical necessity for elective procedures. They are responsible for communicating the current status and determinations to our providers and members, as well as guide the members, through the health care system. They assess the members conditions and coordinate care with our care management team, telephonically assessing, planning, implementing and coordinating activities with members to evaluate the medical needs of the member, to facilitate the member’s overall wellness. Services strategies, policies and programs are comprised of network management and clinical coverage policies. What is A1A? Aetna One Advocate is Aetna’s premier service and clinical offering for Aetna nation-wide and creates industry-leading solutions for our customers and members. The model is a fully integrated population health and customer service solution for large plan sponsors high-touch, high-tech member advocacy service which combines data-driven processes with the expertise of highly trained clinical and concierge member services. Our mission is to meet each member at every aspect of their health care journey. Our embedded customer-dedicated service and clinical pods allow maximization of inbound and outbound touchpoints to solve members’ needs and create behavior change. Our data analytics, white-glove service and end-to-end ownership of member support creates a trusted partner in health. This is an exciting time to join Aetna a CVS Health company in our journey to change the way healthcare is delivered today. We are health care innovators. Fundamentals: Evaluates benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans.

Requirements

• Must have active, current and unrestricted compact RN state licensure
• Must reside within 45 miles to office locations in New Albany OH, Chandler AZ or High Point NC
• 3+ years of clinical practice experience required
• Must be able to work Monday through Friday 8:00 AM to 4:30 PM, EST with evening rotation required about 2 times a month until 8pm, EST.
• This position is work from home, however may include on site work requirements from time to time including; team meetings, colleague trainings, customer visits, performance related issues, and other business needs.
• 2+ years of experience using Microsoft Office Suite applications (Teams, Outlook, Word, Excel, etc.)

Nice To Haves

• Ability to organize, multitask, prioritize and work in a fast pace environment.
• Computer skills

Responsibilities

• Reviews for plan nuances and requirements including (institute of quality) IOQ requirements, benefit exclusions, second opinion requirements and claims history to address potential impact on current case review and eligibility.
• Drives effective utilization management practices by ensuring appropriate and cost-effective allocation of healthcare resources and facilitating appropriate healthcare services/benefits for members.
• Conducts routine utilization reviews and assessments, applying evidence-based criteria including internal clinical policy bulletins (CPB) and Milliman care guideline (MCG) and clinical knowledge to evaluate the medical necessity and appropriateness of requested healthcare services related to elective procedures.
• Collaborates with healthcare providers, multidisciplinary teams, and payers to develop and implement care plans that optimize patient outcomes while considering the efficient use of healthcare resources.
• Strategizes clinical review, prioritizing various items including escalations, dates of services and case type to maintain standard timeliness guidelines.
• Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality. Monitoring for high cost claims and need for additional support from the health care team.
• Applies clinical expertise and knowledge of utilization management principles to influence stakeholders and networks of healthcare professionals by promoting effective utilization management strategies.
• Reviews and analyzes medical records, treatment plans, and documentation to ensure compliance with guidelines, policies, and regulatory requirements, subsequently providing recommendations for care coordination and resource optimization.
• Reviews for accurate level of care and monitors length of stay to ensure members are at the appropriate level of case and to assess for discharge planning needs.
• Using a holistic approach assess the need for a referral to clinical resources for assistance in navigation of the healthcare system.
• Consults with and provides expertise to other internal and external constituents throughout the coordination and administration of the utilization/benefit management function.
• Communicates regularly with internal and external stakeholders to facilitate effective care coordination, address utilization management inquiries, and ensure optimal patient outcomes.
• Contributes to the development and implementation of utilization management strategies, policies, and procedures that aim to improve patient care quality, cost-effectiveness, and overall healthcare system performance.
• Consults with supervisor and others in overcoming barriers in meeting goals - and objectives, presents cases at medical director rounds or care calls for a multidisciplinary focus to benefit overall member management.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees