Utilization Management Behavioral Health Professional 2

Humana

2d•$65,000 - $88,600•Remote

About The Position

Become a part of our caring community and help us put health first The Utilization Management Behavioral Health Professional 2 utilizes behavioral health knowledge and skills to support the coordination, documentation, and communication of medical services and/or benefit administration determinations. The Utilization Management Behavioral Health Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Role Responsibilities Tasks include, but are not limited to: 70%: Performing utilization management activities for assigned areas. Ensures full compliance with contract requirements, policies and procedures, and performance standards. Coordinates and implements contingency operations when needed. Perform accurate and timely initial and ongoing treatment reviews with documentation in MSR reflecting determination of appropriateness of level of care according to established Humana Government Business contractual requirements and guidelines. Uses clinical knowledge, communication skills, and independent critical thinking skills towards interpreting criteria, understanding moderately complex to complex issues and policies and procedures to determine the best and most appropriate treatment, care, or services for ACD participants. Review ABA TPs for policy compliance Review pend queues for pended authorizations Approve clinically necessary and appropriate ABA services Review outcome measures to ensure compliance with ACD policy Coordinates, conducts outreach, and communicates with providers, beneficiaries, or other parties to facilitate optimal care and treatment, when necessary, to educate and address clinical necessity concerns and ACD policy compliance requirements. Facilitating communication as needed between all departments within Humana Government Business and Humana corporate to resolve escalated issues and ensure the enterprise understand the function of the ACD team. Understanding and engaging in risk management procedures and analysis. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas, as well as need for overtime, weekend, and holiday coverage when necessary to maintain contractual performance standards for referral and authorization processing. 15%: Collaborate with all Humana operations departments to operate and improve processes related to specialty team(s) effectiveness with the highest degree of attention to beneficiary and provider experience. Optimize staff productivity surrounding process management. Strategical look for interventions and methods to improve performance. 10%: Strategize with all leaders within the ACD team and Specialty team to make recommendations to the DHA or Humana Government Business to improve policy which may relate to better case management outcomes, improved utilization management, prevention or identification of fraud waste and abuse, and trend data. 5%: Other tasks as assigned Use your skills to make an impact

Requirements

Our Department of Defense Contract requires U.S. citizenship for this position
Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services)
HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico.
BCBA (Board Certified Behavior Analyst) Certification
3 or more years of experience as a Board-Certified Behavior Analyst
3 or more years of applied behavioral analysis (ABA) with ASD (Autism Spectrum Disorder) experience
Proficiency in Microsoft Office programs specifically Word, Excel, and Outlook
Ability to handle multiple projects simultaneously and to prioritize appropriately
Training is mandatory for the first 4 – 6 weeks from 8:00 AM – 5:00 PM Eastern time, Monday – Friday.
Following training, must be able to work an 8-hour shift between the hours of 8:00 AM – 6:00 PM Eastern time, Monday - Friday.
Overtime, weekends, and holidays may be required, based on business needs.
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite and Wireless Internet service is NOT allowed for this role
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

Prior experience with the TRICARE Autism Care Demonstration
Knowledge of and experience with applied behavior analysis and integrated care needs for those with autism
Prior experience with Utilization Review, Utilization Management, Peer Reviews and/or Quality Management
Knowledge of CPT codes that apply to ABA and/or experience with DMS-5 criteria
Prior experience with outcome measure assessments to include PDDBI, Vineland, SRS and/or PSI-SIPA
Experience with interpreting medical policy
Direct or indirect military experience a plus
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Responsibilities

Performing utilization management activities for assigned areas.
Ensures full compliance with contract requirements, policies and procedures, and performance standards.
Coordinates and implements contingency operations when needed.
Perform accurate and timely initial and ongoing treatment reviews with documentation in MSR reflecting determination of appropriateness of level of care according to established Humana Government Business contractual requirements and guidelines.
Uses clinical knowledge, communication skills, and independent critical thinking skills towards interpreting criteria, understanding moderately complex to complex issues and policies and procedures to determine the best and most appropriate treatment, care, or services for ACD participants.
Review ABA TPs for policy compliance
Review pend queues for pended authorizations
Approve clinically necessary and appropriate ABA services
Review outcome measures to ensure compliance with ACD policy
Coordinates, conducts outreach, and communicates with providers, beneficiaries, or other parties to facilitate optimal care and treatment, when necessary, to educate and address clinical necessity concerns and ACD policy compliance requirements.
Facilitating communication as needed between all departments within Humana Government Business and Humana corporate to resolve escalated issues and ensure the enterprise understand the function of the ACD team.
Understanding and engaging in risk management procedures and analysis.
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas, as well as need for overtime, weekend, and holiday coverage when necessary to maintain contractual performance standards for referral and authorization processing.
Collaborate with all Humana operations departments to operate and improve processes related to specialty team(s) effectiveness with the highest degree of attention to beneficiary and provider experience.
Optimize staff productivity surrounding process management.
Strategical look for interventions and methods to improve performance.
Strategize with all leaders within the ACD team and Specialty team to make recommendations to the DHA or Humana Government Business to improve policy which may relate to better case management outcomes, improved utilization management, prevention or identification of fraud waste and abuse, and trend data.
Other tasks as assigned

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

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