Utilization Management Assistant

American Addiction Centers•Milwaukee, WI

2d•$20 - $31•Remote

About The Position

Manage incoming fax, phone, and portal communications or any other requests from internal and external customers pertaining to clinical requests, approvals, authorizations, and denials; determine action required, and document all activities performed accurately and clearly in the designated database/area(s) of EHR. Communicate clinical needs, authorizations, and denials to the Utilization Review Nurses and Managers for follow up Verify insurance information provided by callers, fax, or Portal and send information to payers as requested, including discharge dates and disposition or clinical reviews/summaries prepared by UM RNs (if directed to do), while ensuring that all actions taken align/comply with the confidentiality and HIPAA compliance guidelines Follow up with payers to validate the authorization and confirm the days approved, and capture approved days in the EHR Enter data into database, spreadsheets, and perform analysis as directed. Provide efficient, courteous, and expert customer service to all internal and external callers. Open, sort, and process incoming mail/correspondence directed to the Utilization Review. Maintain the department records and files. Ensure provider compliance with Patient Status Admit Order (PSAO) co-signatures across the hospital sites covered by centralized UM. Utilize standard reports/patient lists withing the EHR to identify PSAO co-signature delinquencies and follow up with reminders/escalations to physicians to sign admission orders Follow the standard process to notify treating physician via perfect serve or other approved/designated methods of communication. Interact with Site and System Physician Advisors based on guidelines for escalation. Document all actions taken and status updates in the EHR. Maintain PSAO spreadsheet to track signature requests. Provide support and instruction to physicians to assist in the LOC order signature process. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Requirements

Level of Education: Four + years secretarial experience and High School Graduate or equivalent or Associates Degree
Years of Experience: 2+ years of secretarial experience –preferably in a medical environment
Competent in advanced functions with Microsoft Outlook, Word, Power Point, Excel and complete basic reporting
Type 55+ words per minute.
Strong critical thinking and communication skills to problem solve, and interact with colleagues, physician and payers.
Ability to foster and maintain effective professional relationships, manage conflict while demonstrating Advocate Aurora’s Behaviors of Excellence at all times.
Ability to be flexible and function well in a fast paced, continually changing environment.
Assume responsibility for self-development by seeking out opportunities for growth and be an active participant in department, site and system initiatives.
Comply with strict adherence to predetermined procedures and processes, safety, compliance and privacy/HIPAA guidelines.

Responsibilities

Manage incoming fax, phone, and portal communications or any other requests from internal and external customers pertaining to clinical requests, approvals, authorizations, and denials; determine action required, and document all activities performed accurately and clearly in the designated database/area(s) of EHR.
Communicate clinical needs, authorizations, and denials to the Utilization Review Nurses and Managers for follow up
Verify insurance information provided by callers, fax, or Portal and send information to payers as requested, including discharge dates and disposition or clinical reviews/summaries prepared by UM RNs (if directed to do), while ensuring that all actions taken align/comply with the confidentiality and HIPAA compliance guidelines
Follow up with payers to validate the authorization and confirm the days approved, and capture approved days in the EHR
Enter data into database, spreadsheets, and perform analysis as directed.
Provide efficient, courteous, and expert customer service to all internal and external callers.
Open, sort, and process incoming mail/correspondence directed to the Utilization Review.
Maintain the department records and files.
Ensure provider compliance with Patient Status Admit Order (PSAO) co-signatures across the hospital sites covered by centralized UM.
Utilize standard reports/patient lists withing the EHR to identify PSAO co-signature delinquencies and follow up with reminders/escalations to physicians to sign admission orders
Follow the standard process to notify treating physician via perfect serve or other approved/designated methods of communication.
Interact with Site and System Physician Advisors based on guidelines for escalation.
Document all actions taken and status updates in the EHR.
Maintain PSAO spreadsheet to track signature requests.
Provide support and instruction to physicians to assist in the LOC order signature process.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program