Utilization Coordinator

Cambrian Homecare, Inc.•Long Beach, CA

1d•$20•Onsite

About The Position

Cambrian Homecare LLC is seeking detail-oriented individuals to join our Utilization Team. As a member of this team, you will build and maintain strong relationships with clients and providers by offering one-on-one support. Your primary responsibilities will include assisting with schedule coordination, keeping clients and providers informed about authorized hours, and ensuring all tasks are completed accurately and in a timely manner. This is a full-time, in-office position located at our Corporate Office in Long Beach. The schedule is Monday through Friday. This is not a remote position

Requirements

High school diploma or equivalent
Effective communication and interpersonal skills - both verbal and written
Strong attention to detail
Strong computer and data entry skills
18+ years of age or older
Eligible for employment in the United States
Ability to pass a background and reference check

Nice To Haves

Fluency in both English and Spanish preferred

Responsibilities

Client Conversion
Contact clients to start services
Facilitate completion of assessments and schedule initial visits
Communicate consistently with clients, caregivers, and internal teams to remove barriers to conversion and service continuation.
Authorization Utilization
Re-initiate services for clients who have not had a completed visit in over 30 days.
Generate ongoing schedules
Ensure future visits are scheduled under the correct authorization.
Verify and resolve non-compliant visits for accurate and timely authorization utilization.
Respond to client inquiries for updates on their authorized hours and remaining available hours.
Client Scheduling
Ensure all visit submissions are entered timely and accurately in the system
Monitor and maintain visits for new submission and proper documentation.
Educate clients and caregivers on proper utilization of authorizations
Verify client information, visit details, authorization information to prevent errors