Utility Technician

Primo Water • Lakeside, CA

77d • $27

About The Position

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. The position involves reporting to the Field Operations Manager or Regional Director of Refill Operations, playing a key part in building high impact relationships with customers, and ensuring our products, equipment, and services represent our brand each day.

Requirements

• High School Diploma or GED preferred, or relevant experience with stable work history.
• Previous experience in a customer facing role.
• Exceptional customer service and communication skills.
• Strong mechanical aptitude and computer literacy.
• Excellent planning, time management, organization, and problem-solving skills.
• Must possess a valid driver's license and acceptable driving record.
• Must be able to obtain a DOT Medical Card.
• Ability to apply concepts of basic mathematical skills and operate basic functions on a handheld scanner unit.
• Advanced proficiency with math skills and diagnostic tools including handheld devices.
• Ability to frequently lift and/or move 10 pounds; periodically lift and/or move up to 50 pounds.
• Requires frequent travel to meet business needs.

Responsibilities

• Deliver our customer promise by performing maintenance, repairs and lab sampling with exceptional standards and care on water vending machines.
• Respond to service calls in a timely manner.
• Close service requirements with accuracy and precision and demonstrate a proactive approach in identifying opportunities to minimize machine downtime.
• Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers.
• Demonstrate knowledge about our products and services as well as provide exceptional customer experiences.
• Lead with our customer promise in mind and be the voice of the customer back to the company.
• Perform complex repairs & maintenance, including advanced diagnostics and troubleshooting.
• Serve as a backup for open routes and special projects as needed for assigned region.
• Provide training and project management support to assigned region.

Benefits

• Competitive hourly wage of $27.00
• Opportunities for training and project management support.

What This Job Offers

• Industry: Beverage and Tobacco Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees