Full Time Utility Team

Community First Bank•New Iberia, LA

About The Position

Performs a variety of duties to provide customer services by paying and receiving monies and keeping accurate records of all transactions. Travels between all branch locations to fill in for absentee tellers. This position reports to the Teller Supervisor. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Accept retail and/or commercial deposits, loan payments, credit card payments, process checking and savings account withdrawals. Cash Checks Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary. Balance cash drawer in accordance with Bank procedures and regulations. Process credit card cash advances. Assist in ordering, receiving, verifying, and distributing cash. Answer customer inquiries and refer customers to the proper personnel for issues that cannot be resolved at the teller line. Provide additional products including Official Checks, Money Orders and redemption of savings bonds May be responsible for bank opening and/or closing. Maintains the highest level of confidentiality with all information obtained. Promotes the bank’s products and services. Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers. Meet expectations for attendance & punctuality. Contribute to the fulfillment of department and company objectives and goals. Comply with all department and company policies, procedures and regulations. Other duties as assigned.

Requirements

Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
Mathematical skills.
Strong communication & organizational skills.
Detail oriented, high degree of accuracy.
Competence with computers, telephone, 10-key calculator and other office machinery.
Ability to work in a fast-paced environment & under pressure as needed.
The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT

Responsibilities

Accept retail and/or commercial deposits, loan payments, credit card payments, process checking and savings account withdrawals.
Cash Checks
Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
Balance cash drawer in accordance with Bank procedures and regulations.
Process credit card cash advances.
Assist in ordering, receiving, verifying, and distributing cash.
Answer customer inquiries and refer customers to the proper personnel for issues that cannot be resolved at the teller line.
Provide additional products including Official Checks, Money Orders and redemption of savings bonds
May be responsible for bank opening and/or closing.
Maintains the highest level of confidentiality with all information obtained.
Promotes the bank’s products and services.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
Meet expectations for attendance & punctuality.
Contribute to the fulfillment of department and company objectives and goals.
Comply with all department and company policies, procedures and regulations.
Other duties as assigned.