Utility Supervisor

ION Solar•Orem, UT

41d•$17 - $22•Onsite

About The Position

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country. The Utility Department Supervisor contributes to ION Solar by overseeing all of the day-to-day management of the different reports and queues that our Utility Technicians work out of, providing QA for application package submissions and customer communications, and implementing any training created by the Utility Department Manager or other Operations leadership.

Requirements

Excellent management and supervisory skills.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor.
A high school diploma or equivalent is required
At least three years of customer service experience required.
Previous experience in a supervisory role preferred.

Responsibilities

Assists the Department Manager of the assigned team and ensures they comply with company guidelines particularly related to the quality of service.
Monitors or reviews calls or other correspondence between representatives and customers.
Collects data and prepares reports on customer complaints and inquiries.
Prepares monthly reports summarizing the team's performance.
Trains incoming new hires on all processes and procedures.
Assists with escalated customers where necessary.
Performs other related duties as assigned.