Utility Services Manager

Prince William County Service Authority • VA 22195-2266, VA

381d

About The Position

Performs supervisory office administrative work in directing the utility services function for Prince William Water. The work involves processing permits, certifications, and other actions associated with utility operations and maintaining related records and files. Overall goals are set and the employee determines the specific tasks and assignments to be performed, independently handling new, unusual problems and deviations encountered in the work. Close contact with the public/customers is required. Demonstrates a commitment and supports a culture of diversity, equity and inclusion.

Requirements

• High school diploma or GED.
• At least five years of progressively responsible office clerical and administrative support experience that included processing utility permits, certifications, and maintaining related records.
• A minimum of two years of experience supervising and/or directing the work of others.

Responsibilities

• Supervise staff, assign and review work, and take action to adjust work, staffing, and operations to meet requirements.
• Recommend selection of new employees, train and evaluate staff, and take appropriate action to improve performance when necessary.
• Initiate actions regarding hiring, transfer, promotion, payroll, leaves, performance, and other personnel actions.
• Utilization of standard business practices software, including Cityworks, Cayenta, Crystal Reports, and Microsoft Office, ADP, ARC GIS.
• Process applications for water and sanitary sewer availability for new accounts and account upgrades; perform typing, filing, copying, mailing, and processing correspondence.
• Support both internal and external customers with issues regarding service availability, inspection fees, billing issues, consumption, connections, and account information.
• Analyze and research complicated historical information on property locations for purposes of certification and redevelopment.
• Develop and implement record-keeping systems, forms, policies, and procedures related to Utility Services functions.
• Ensure compliance with the organization's policies.
• Communicate and coordinate policies, practices and procedures as related to utility services within the department, customers and to the organization's management.
• Coach and set goals for subordinates.
• Manage difficult customer situations to include complaints as they relate to inspections, certification and utility permitting.
• Prepare various reports to include engineering activities reports, Local Facilities charges, Permitting and other Cityworks activity reports.
• Maintain files and prepare documentation for yearly compliance and reconciliation review.
• Collect bond documents from developers, maintain a list of bonded projects for the Towns, issue bond release letters.
• Responsible to notify developers/customers of pending fee changes, work with IT to ensure fee changes are implemented into Cityworks.
• Serves as Cityworks power user.
• Collect utility permit payments.
• File and track development plans; process development plans and plans.
• Issue Water and/or Sanitary Sewer Certifications.
• Process water meter installation and final inspection requests.
• May be deemed essential at any time.
• Perform other duties as assigned or required.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 101-250 employees