Utility Service Representative - City of Bessemer

The Personnel Board of Jefferson County AlabamaBessemer, AL
273d$17 - $26

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About The Position

The City of Bessemer Utility Service Representatives are responsible for inspecting and repairing utility meters (e.g. water, electrical). Incumbents in this job class are also expected to interact with utility customers by responding to their complaints and gathering information to respond to inquiries. Utility Service Representatives aid in maintaining water and electrical services to their customers. Employees receive continuing or new assignments daily from the supervisor that indicates the work to complete, limitations, quality and quantity expected, deadlines, and priority of assignments. The supervisor gives additional specific instructions for new, difficult, or unusual assignments. Utility Service Representatives’ work is reviewed through daily customer service reports and performance evaluations. Their supervisor assures that the work is technically accurate and in compliance with instructions, established procedures, and guidelines.

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