Utility Service Clerk

City of Broken Arrow, OK • Broken Arrow, OK

30d

About The Position

Under general supervision, performs clerical duties in support of the city's utility billing activities.

Requirements

• Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Ability to be bonded.
• Tasks involve the ability to exert minimal physical effort, some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds).
• Tasks may involve extended periods of time sitting at a keyboard or workstation.

Nice To Haves

• Certified Notary Public is preferred.

Responsibilities

• Provides customer service through different forms of communications: telephone, email, fax, or in person.
• Processes requests for new utility accounts; transfer customers from one address to another; closes accounts.
• Processes utility payments through different processing applications.
• Processes night deposits.
• Creates service orders per customer's needs.
• Process Billing adjusts as needed.
• Answers telephones and provides customer service.
• Assists co-workers with questions and concerns as they arise.
• Orders office supplies as needed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 251-500 employees